Can you bring your technical skills to our Customer Support department? Join our team based in Willenhall and enjoy a collaborative culture that empowers you to build a career you can be proud of. What You Would Do As Our Technical Support Advisor As our Technical Support Advisor, you will ensure that all our consumer enquiries are answered in a timely and professional manner to help deliver the best customer experience. A key focus of the role will be in supporting with the installation and fault diagnosis of our Smart Living Products as well as investigating warranty claims. In this role you will work closely with the product management team to share feedback on trends and product issues. You would also: Answer consumer queries and provide technical support on all Yale products. Advise of stockists and Yale Smart Security Partners in the local area. Provide the consumer with replacement product when required. Record all customer data on CRM systems. Understand Smart & Electronic products including alarms. The Skills And Experience You Need We are looking for someone who: Has excellent customer service skills. Has experience using Microsoft Office. Is confident in using CRM & ERP systems. Has good time management skills and is able to prioritize tasks efficiently. What We Offer We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer: Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills. A competitive salary and incentive schemes. Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few. We review applications regularly, so don't wait We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here. To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner, at nadia.aslamassaabloy.com Let’s create a safer and more open world - together To find out more about us, visit www.assaabloy.com Who Will I Be Working With The Residential Business Segment is a complex multi-channel, multi-region sector encompassing a wide variety of product and customer types. As ASSA ABLOY UKI’s largest business segment it’s a dynamic, exciting and rewarding environment in which to grow your career. Full of interesting opportunities to challenge you, the Residential Sector is a great place to enhance and develop within a dynamic, success driven, yet supportive team environment. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.