D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes, a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.
In July 2024, D2L Acquired H5P to reinforce its dedication to providing powerful learning experiences to transform learning around the world.
Would you like to join us in creating the future of interactive content?
H5P Group is a fast-growing software provider. We help improve the lives of people all around the world by empowering educators to create better e-learning content faster. Our award-winning software is called H5P. H5P has grown to become one of the most widely used ed-tech solutions in the world, with customers that include Ivy League Universities, leading car manufacturers, and publishers worldwide.
We’re at the beginning of building the most significant ecosystem for interactive content in the world, so this is the perfect time for you to join our team! To support our continued growth, we are actively seeking talented individuals who are passionate about technology and eager to help expand our open-source community beyond its current strong foundation.
We are seeking a dedicated and enthusiastic Community Manager to join our team, responsible for nurturing and growing our H5P.org community. As a Community Manager, you will be a pivotal figure in ensuring the success and sustainability of our H5P project by engaging, supporting, and empowering our user base, contributors, and stakeholders.
Key Responsibilities:
Community Engagement:
1. Be the advocate and spokesperson for the H5P project, promoting its benefits and values within the community.
2. Act as the primary point of contact for community members, addressing their inquiries, feedback, and concerns.
3. Establish partnerships and collaborations with educational institutions and other relevant organizations.
4. Organize and host community events, webinars, and conferences to facilitate interaction and knowledge sharing.
5. Foster a vibrant and inclusive online and offline community environment.
6. Participate in the H5P management team to represent the community's interests, ensuring their voices are heard and that key management decisions are effectively communicated back to the community.
Content Creation:
1. Develop and curate engaging content, such as blog posts, tutorials, and documentation, to facilitate user onboarding and knowledge sharing.
2. Maintain an up-to-date knowledge base to empower users to find solutions independently.
Community Growth:
1. Develop and execute strategies to expand the user base, contributors, and relevant partners.
2. Continuously improve the processes for joining the H5P community.
Feedback Management:
1. Gather and analyze user feedback to inform product development and improvement.
2. Use feedback to continuously improve the experience for H5P community members.
Metrics and Reporting:
1. Monitor and report on community engagement metrics, growth, and user satisfaction.
2. Use data-driven insights to refine community strategies and goals.
What You'll Bring to the Role:
1. Strong familiarity with open source communities.
2. Prior experience managing and moderating online communities or user forums, and social media platforms.
3. Conflict resolution and problem-solving skills to manage inquiries, feedback, and concerns effectively. Preferably experience in a user-facing role, providing technical support or user onboarding of software products.
4. Proven record of fostering and growing online communities.
5. Strong strategic communication skills.
6. Prior experience organizing and hosting community events, webinars, or conferences.
7. Proven results with developing and curating engaging content.
8. Exceptional written and verbal communication skills. As the majority of the communication is textual, you must be a fast typist. All internal and external communication is in English; you must be able to write and speak English fluently.
9. Ability to work independently, manage multiple tasks, and adapt to a fast-paced environment.
10. Strong analytical skills, plus if you have experience using data-driven insights to create community strategies and goals, and familiarity with engagement metrics to understand growth and user satisfaction.
11. Attention to detail and the ability to handle stressful situations (i.e., managing several operational tasks/systems and communications simultaneously).
12. A self-driven person that likes to take initiative and responsibility.
13. Passion for education, technology, and open source.
14. Bachelor's degree in Computer Science and/or Education or other relevant degree.
The Community Manager position can be done remotely from your home office located within the UK or the Netherlands, or onsite at our London office.
What it's like working at H5P Group and some benefits that you might find attractive:
1. An Inclusive and creative workplace, where we give our employees responsibility and trust, along with the opportunity to shape their own working day.
2. Flextime with core time from 09:00 - 15:00.
3. Loose vacation policy - holiday is up to 25 vacation days each holiday year.
4. Incentives like lunch contribution, free snacks, and free access to gym (Oslo office only).
5. The opportunity to be a part of changing the future for Internet learning content.
6. Subsidy for health-promoting activities.
7. Highly efficient international, goal-oriented, and high-spirited work environment where we try to host after-work activities monthly.
8. Insurance and pension contribution.
9. Access to external training/upskilling platform and budget including two annual training days.
10. Two days a year you can dedicate to do volunteer work.
If you have any questions about this role or working at H5P Group, feel free to reach out to Hanne Kristiansen Repvik by sending an email to: hanne.kristiansen@h5p.group or by phone +47 91709558.
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:
1. Impactful work transforming the way the world learns.
2. Learning and Growth opportunities.
3. Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program.
4. 2 Paid Days off for Catch the Wave related activities like exams or final assignments.
5. Employee wellbeing (Access to mental health services, EFAP program, financial planning, and more).
6. Competitive Benefits Package.
7. Home Internet Reimbursements.
8. Employee Referral Program.
9. Wellness Reimbursement.
10. Employee Recognition.
11. Social Events.
12. Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver, and Melbourne.
D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran, or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.
Schedule: Full-time
Location: London, UK, Remote - The Netherlands, Remote - UK
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