Our client is a fast-growing tech business providing innovative solutions that help small businesses streamline operations, save time, and grow efficiently.
We’re looking for a proactive problem-solver to join our support team! In this role, you’ll be the go-to expert for customers, assisting them with technical queries and guiding them through products via chat, email, phone, and webinars. You'll also play an active role in improving support processes as they continue to scale.
This isn’t a scripted, routine support role—every day brings new challenges. You’ll develop a deep understanding of the products, troubleshoot technical issues, and make a real impact on the success of their users.
What You’ll Do
1. Provide expert technical support via chat, email, phone, and video.
2. Troubleshoot and resolve customer issues, escalating when necessary.
3. Write clear and helpful guides, FAQs, and troubleshooting instructions.
4. Deliver engaging webinars to educate users on product features.
5. Identify common challenges and contribute to process improvements.
6. Work closely with the team to enhance the overall customer experience.
What You Bring
Soft Skills
1. A natural problem-solver who enjoys investigating and finding solutions.
2. Strong communication skills across multiple channels.
3. The ability to explain complex technical concepts in a simple, user-friendly way.
4. A structured and organized approach to managing a busy workload.
Technical Skills
1. Experience with support ticketing systems (HubSpot preferred).
2. Strong troubleshooting skills and ability to diagnose technical issues.
3. Familiarity with SaaS products or experience in a technical support role.
If you love helping people, enjoy solving technical challenges, and want to be part of a growing team, we’d love to hear from you! Our client is open to individuals looking for temporary or permanent roles.
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