Job overview
We are looking for an enthusiastic and highly motivated service manager to join our busy Surgery, Perioperative Medicine and Adult Critical Care team. You will support this award-winning team to effectively manage patient flow, admin and clerical teams, service improvement projects, and financial performance.
As part of Team Surgery, you will work closely as part of a triumvirate to deliver high quality, efficient and forward thinking services across The Royal London and Mile End Hospitals. You will be part of a team that is responsible for Scheduling, Theatres, Critical Care, Anaesthetics, Pain, and Elective Care.
You will be operationally responsible for managing our adult theatres complex, supporting the daily patient flow of patients through our elective care footprint. You will also have responsibility for managing our elective care scheduling team supporting patients to come int to hospital. This role will work closely with the Service Manager for Anaesthetics and Critical Care and the Service Manager for Medical Equipment, and will also have a close working relationship with the Surgical Specialties Teams and the Emergency Care and Trauma Teams.
Main duties of the job
The Associate Deputy DDO is a key management role and is responsible for the operational delivery of all aspects of the service areas. Key aims are:
•To co-ordinate the operational delivery of services within the portfolio of responsibility to ensure the safe and effective use of all resources. Specifically, to take a lead in achieving key performance targets in line with local and national agreements.
•In partnership with the Clinical Directors, Service Group leads, and Deputy DDO take operational management responsibility - with the specialty Lead Clinicians, Nurses, Operational Managers within the Peri op and Critical Care Directorate for the delivery of the Division’s financial and operational priorities.
•Provide timely, efficient and effective operational service management support for the specialties of Theatres, Scheduling, 3D and Day Surgery.
•Operationally lead the Scheduling team supporting the Associate Service Manager with key relationships across all divisions that have elective patients.
•Deputise for the Deputy DDO, acting with delegated authority as granted to lead on tasks and in key meetings. Support the wider directorate under the direction of the Deputy DDO.
•Support the Clinical Director, Lead Clinicians, Divisional Director of Operations and Deputy DDO’s to ensure that the services are responsive, innovative and provide the highest possible clinical and performance standards.
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Person specification
Experience
Essential criteria
1. Recent experience of managing groups of staff
2. Experience of successfully leading and implementing service improvement projects
3. Experience of managing a budget
4. Ability to understand complex issues, problem solve and propose solutions
5. Understanding of project management techniques
6. Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams
7. Experience and knowledge of CRS and CLW
Skills
Essential criteria
8. Analysis of complex data to produce succinct information appropriate for its audience.
9. Strong communication skills - written and verbal
10. Demonstrable achievements in managing change
11. Experience of participating in clinical governance initiatives
12. Ability to develop new ways of working
13. Experienced in MS Word, PowerPoint & Excel
14. Used to producing analysis in numerical or graphical formats to a high standard.
15. Communicates the vision and brings it alive – describes what the future needs to look like in terms of service improvement and modernisation.
16. Demonstrates a commitment to the highest ethical and professional values and a belief in government funded healthcare.
17. Able to take conscious steps to manage self under pressure – creating time for reflection and support for self and others.
18. Recognise others’ anxieties and problems – encourage them to find ways of dealing constructively with stress
19. Able to absorb and deal constructively with criticism and seek support as necessary
20. Advanced Excel spread sheet skills
Knowledge
Essential criteria
21. Experience of managing a critical care unit
22. Background in managing Dr Rotas
23. Understands Consultant job plans
24. Experience of putting together a business case and contributing to its implementation
Qualifications
Essential criteria
25. Educated to degree level or relevant level of skills and experience.
26. Recognised management qualification or equivalent experience.
Other
Essential criteria
27. Excellent verbal and written communication and presentation skills suitable for a range of audiences, including chairing of meetings
28. Able to clarify key points from diverse and complex sets of information.
29. Able to move easily between the detail and the big picture on issues in understanding and explaining the complexity of challenges and solutions
30. Models, and is able to encourage others in being innovative in finding ways of improving the quality of services