Premier Work Support is recruiting a Customer Service Advisor for a prestigious client just outside Horley, Surrey.
Role Overview:
This permanent role is perfect for someone with experience in a customer service or sales environment. You will be responsible for handling inbound calls, assessing customer needs, and ensuring satisfaction. You'll resolve product or service issues by identifying the root cause, providing solutions, and following up to ensure complete resolution. You’ll also assist with order placements, refunds, exchanges, and generating sales leads.
Key Responsibilities:
* Handle inbound calls, addressing customer issues and queries.
* Resolve complaints by finding the best solutions and following up for resolution.
* Assist with order processing, refunds, exchanges, and generating sales leads.
Skills & Experience:
* Previous experience in a customer service or sales role.
* Strong communication skills and phone manner.
* Proficiency with CRM systems, Microsoft Word, Excel, and Outlook.
Hours & Benefits:
* Full-time, Monday to Friday (08:00 - 17:00).
* 28 days holiday, on-site parking, and a monthly performance-based bonus.