- The job holder will provide day to day management of workflows for the teams within your remit, ensuring that targets are met and escalating any issues or backlogs of work. - The job holder will ensure consistency and cross cover arrangements are in place for colleagues during their absence including telephone answering service and urgent requests. - The job holder will provide a full secretarial and administrative service to the identified multi-disciplinary teams. This will include (not exhaustive): word processing, audio typing, typing of correspondence and management reports etc. - The job holder will be expected to deal appropriately with highly confidential and sensitive material on a regular basis in accordance with the Trusts Information Governance Policy. - The job holder will have a good working relationship with all members of the Multi-Disciplinary Team/Leadership Team. - The job holder will work effectively with members of the wider administration team including other Support Service Team Coordinators and PAs. - The job holder will need to liaise effectively with service users, carers, visitors and both internal and external agencies within the boundaries of the role. - The job holder will organise and manage the general clerical duties of opening mail, message-taking, photocopying, filing and record keeping, including the retrieving of case notes, laboratory reports etc. - The job holder will offer, where appropriate, basic IT support or signpost to relevant department. - The job holder will be expected to keep themselves up to date with new techniques and new ways of working. - The job holder may be required to regularly monitor or carry out the handling or processing of cash, cheques or patients valuables, in line with Trust Policy. The job holder would be expected to give advice where appropriate and within the boundaries of this role and within the realms of confidentiality and data protection legislation. - Having a good working knowledge of customer service and the impact on delivering a quality service. - Organising and reporting on administrative and secretarial workflows, reporting to the Service Manager, Support Service Manager, or Professional Lead as required. - Ensuring that the admin team adhere to all Information Governance policies and guidance. - Maintaining office systems, which are active and effective, including implementation of admin/secretarial policies. - Raising requisitions to the Procurement team and processing invoices. - Completing general office duties including processing incoming post, printing, photocopying etc. Escalating sensitive staffing issues relating to secretarial and administrative support.