Summary
A new opportunity for a reception assistant is now available at QR Sport - Bosch Car Service Centre in Tattenhall. We are looking for the right person to fit into our friendly team. Our ethos is to deliver excellent customer service driven by quality workmanship.
Wage
£14,723 a year
Training course
Customer service practitioner (level 2)
Hours
08:30 to 17:30 with 30-minute lunch break, working days TBC
37 hours 30 minutes a week
Possible start date
Monday 31 March
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The role will entail:
* Greeting customers
* Handling face-to-face enquires
* Answering the phone - bookings/general enquiries
* Updating customers throughout the day
* Monitoring emails
* Scheduling work into the diary
* Keeping track of vehicle repair status
* Ordering and organising car parts
* Preparing quotations and invoices
* Organising and taking payments
* Understanding margins
* Communicating with suppliers
Where you’ll work
UNIT 1B CANAL SIDE
TATTENHALL ROAD
NEWTON BY TATTENHALL
TATTENHALL CHESTER
CH3 9BD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CHESHIRE COLLEGE SOUTH AND WEST
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
In-house training plus the candidate will follow a Level 2 Apprenticeship programme and study towards a Level 2 in Customer Service Practitioner.
This training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A*-C (9-4) or equivalent, they will be required to complete a Level 1 Functional Skill in the relevant subject.
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade C/4)
* Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Administrative skills
* Team working
* Friendly
* Professional
Other requirements
The garage is based in a fairly rural area therefore access to independent transport would be an advantage.