Join a Thriving Support Service for the University of Plymouth, at the Heart of Campus Innovation – Director of Commercial Operations
Are you a commercially driven and strategic leader with a passion for delivering high-quality services? Do you thrive in a fast-paced, customer-focused environment where you can make a direct impact on financial growth and service excellence? If so, we have the perfect opportunity for you!
The University Commercial Services Plymouth are looking for a Director of Commercial Operations to coordinate and transform the diverse range of services we provide across the University of Plymouth. With a turnover of £3 million, you will oversee the daily operations of our nursery, hospitality unit, and 11 retail cafes, working with a dedicated team of 70 staff to create exceptional experiences for our students, staff, and visitors. Whether you’re an experienced Head of Operations or someone looking to step up into a larger leadership role, this is an opportunity to grow and make a real impact.
What You’ll Do:
1. Lead, inspire, and develop a talented team across multiple service areas, ensuring operational excellence and top-tier customer satisfaction.
2. Manage and grow a £3 million turnover portfolio, driving profitability while ensuring sustainability and quality.
3. Implement innovative strategies to enhance student experience, drive income generation, and uncover new business opportunities.
4. Collaborate closely with key stakeholders, shaping the commercial direction of our services in line with the university's broader strategic goals.
5. Use your sharp financial acumen to develop, manage, and monitor budgets, ensuring financial sustainability and growth.
6. Foster a culture of continuous improvement, ensuring our services meet the highest standards of efficiency, sustainability, and customer service.
What You’ll Bring:
1. Experience in managing commercial services, hospitality, or retail operations, with a desire to take on more responsibility and grow your career.
2. A track record of financial management, driving profitability, and managing budgets to meet targets.
3. Strategic thinking and problem-solving skills, with the ability to identify new opportunities for growth.
4. Excellent interpersonal skills and the ability to engage and influence various stakeholders.
5. A passion for delivering exceptional service, creating a positive customer experience, and directing teams to success.
Why Join Us?
At the University Commercial Services Plymouth, you’ll be part of a forward-thinking, vibrant community where innovation and excellence thrive. You’ll lead impactful projects, drive positive change, and directly contribute to the success of a growing commercial portfolio. This is an opportunity to make your mark and grow within an exciting, fast-paced environment.
For an informal discussion please contact Trevor Wills via Jackie Lee at Jackie.lee@plymouth.ac.uk
Seniority level
Director
Employment type
Full-time
Job function
Business Development, Management, and Strategy/Planning
Industries
Higher Education, Food and Beverage Services, and Retail
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