Senior AR Analyst FRITES, Amazon Business
Job ID: 2867592 | Amazon /Slovakia/ s.r.o.
Our Financial Operations team is now looking for a proactive, customer and detail-oriented Finance Analyst whose main responsibility will be to manage and resolve receivables and payment-related queries received from our business customers.
As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, but you can expect your responsibilities to include:
1. Managing customer liabilities to Amazon - credit collection operations
2. Reviewing and monitoring AR Aging Reports and collections targets
3. Responding to customer invoicing inquiries, researching unpaid or disputed amounts, and working directly with the customer to resolve their issues and correct invoicing errors
4. Reconciling Amazon’s open receivables with customers to ensure quick and timely AR collection
5. Working effectively with all relevant stakeholders to ensure we are serving our customers in the most effective manner, especially for customers facing cash flow or internal issues
6. Building long-lasting relationships with external and internal stakeholders/customers that reinforce Amazon’s customer centricity and continually looking at ways to improve customer experience and satisfaction
7. Working with Amazon customers to drive process improvements and resolve escalations and discrepancies
8. Diagnosing, improving, and fixing any issues with our current collections processes
Base pay for this position starts from EUR 1,800 gross per month, and salary depends on the skills and requirements. There will be further pay components such as a sign-on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in the USA. Company benefits apply subject to further terms, including annual membership in a medical clinic, life insurance, retirement pension, and meal voucher card.
BASIC QUALIFICATIONS
· Fluent French OR Italian OR Spanish and English
· Very good communication and analytical skills
· Positive attitude towards issue resolution
· Good MS Office skills
· Passion for financial operations, open communication, and comfort around higher management
· Communicative, willing, and able to sort issues and financial data interchange through phone and email
· Able to present in front of different audiences
PREFERRED QUALIFICATIONS
· Previous Account Receivables, Customer Care, or other customer-facing department experience
· Previous experience in teams, being in contact with customers through phone and/or email
· Finance background or previous experience with finance is an advantage
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
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