This is an exceptional opportunity to be part of an expanding clinical team that uses Telehealth Technology to prevent hospital admissions for those patients with chronic long term conditions.
The post holder will be responsible for the telephone assessment of health and clinical needs, utilising professional clinical judgement. You will be providing clinical decision making, effective case management and advice and support for people over the phone from our Telehealth hub.
Applications are welcome from candidates who are RGN (Adult) qualified with NMC Registration and are able to demonstrate the following:
* A significant knowledge, understanding and experience of both health and social care services
* Experience of clinical leadership
* A working knowledge of EMIS and other NHS software packages/IT skills/Excel/Microsoft Teams would be an advantage.
The post holder will provide assessment, medication advice, and health information supporting individuals to access the appropriate level of care including advice to manage their symptoms at home. The post holder will be responsible for the supervision, teaching, and mentoring of other staff which may include students and health care assistants (HCA’s).
Key Duties:
1. To act as a professional role model at all times.
2. To develop and maintain expertise, practice and competence in the role of nurse advisor.
3. To provide skilled and effective assessment of patients presenting clinical need, through telephone consultation, with the support of the clinically based software.
4. To apply critical analysis to a range of complex information during the care process to provide accurate advice and health information to patients.
5. To actively work independently and is responsible and accountable for managing own approach to workload, risk assessment, and risk management.
6. Competent communication skills are required to negotiate and provide support to patients.
7. Establish and maintain positive working arrangements and communications with other agencies/services within the community.
8. Assist with setting objectives and performance targets in conjunction with team members.
9. Assist the Clinical Manager and Administrator on audit within the service.
10. Work with other agencies/health care professionals to identify pathways/services to prevent patients’ admission to hospital.
11. To actively refer to appropriate clinician as necessary for advice but maintains accountability and responsibility for decisions made.
PROFESSIONAL:
1. To remain responsible for own self-reflection and personal development requirements.
2. To maintain high professional standards, within the NMC Professional Code of Conduct.
3. Continue to extend the scope of own professional practice by improving and enhancing knowledge and competence.
4. Develop standards of care, in conjunction with colleagues and demonstrate and encourage good practice.
5. Meet the requirements of the Clinical Governance Agenda.
6. Be responsible for ensuring all interventions/recommendations are recorded and documented.
EDUCATION:
1. Act as a mentor for other team members.
2. Participate in Clinical Supervision.
3. Participate in educational activities that support the development of the team and the induction of new staff.
4. Knowledge of community services would be desirable.
All Trust employees are required to act in such a way that at all times safeguards the health and wellbeing of children and vulnerable adults. Familiarisation with and adherence to Trust Safeguarding policies is an essential requirement of all employees, as is participation in related mandatory/statutory training.
It is the responsibility of every member of staff to understand our equality and diversity commitments and statutory obligations under current equality legislation including the Equality Act 2010.
All staff will be expected to take responsibility for their own health and wellbeing, safety and security and assist in maintaining a healthy, safe and secure working environment for everyone.
It is a requirement of employment within Mersey Care NHS Foundation Trust that all staff must comply with the obligation of confidentiality to person identifiable information.
All staff employed by MCFT must adhere to the standards of record keeping outlined in MCFT’s Records Management Policy and guidance documents.
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