Employer: M&S
Location: Central Milton Keynes, Buckinghamshire, UK
Salary: £12.00 p/h
Closing date: 30 Jan 2025
Summary
Academy Customer Assistant
All the details
This is a temporary 16 hour vacancy.
Purpose
Support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels.
ACCOUNTABILITIES
1. Develop remarkable people - 50% of time spent
• Support the Academy Team Manager and regional stores to deliver successful regional recruitment at all levels.
• Support coordination of all development programmes including employability schemes for customer assistants.
• Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My Welcome hubs.
• Ensure all regional learning hubs and the academy facilities are maintained to a high standard.
• Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times.
• Offer exceptional levels of service to all colleagues and visitors across the academy.
• Delivering regional buddy upskilling where required.
• Deliver upskilling to Induction facilitators in standalone hubs where required.
• Listen and act on colleague feedback to make this a great place to work, with the support of BIG.
2. 100% accurate execution - 35% of time spent
• Complete all aspects of recruitment including MyHR, onboarding and peak activity to meet customer demand.
• Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy.
• Build key stakeholder relationships across Centre of Expertise, externally and Region.
• Utilise digital tools to manage academy learning capacity.
3. Drive high performance - 15% of time spent
• Act as subject matter expert for onboarding, My Welcome and recruitment.
• Support the delivery and completion of Compliance Learning across the region.
• Take the initiative to suggest solutions and ideas to issues to drive continuous improvement.
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