As an IT Support Agent, you will provide support to IT Services delivering planned or requested activities in order to effectively deliver high quality services to our customers.
Provide 1st and 2nd line technical support, via phone, the IT self-service portal and in person requests.
Log, update and manage all calls via the IT call logging system relating to the Company support of all software and hardware in the Operational environment.
Manage Software Licenses including the ordering and distribution of software.
This role is fully on-site, based out of our Farnborough site with staggered shift patterns.
Previous experience of working in an IT Service Desk environment.
Experience with Office 365 and Microsoft Azure
Adaptive and flexible working
Generous holiday allowance
Health Cash Plan, Private Medical Insurance, and Dental Insurance
Matched contribution pension scheme, with life assurance
Employee discount portal
Holiday Trading
Support for the Armed Forces community