Department: Client Management
Location: Leeds
Description
At Davies, people are at the heart of all we do. Our values state that we succeed together, and it is this that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:
* Reward platform – discounts for over 800 retailers
* 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
* Development, training, and professional qualifications
Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you'll be the first point of telephone contact for our customers. So, you'll need to be a great communicator, dedicated to providing a professional and empathetic service, and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.
What will your day look like:
* To pro-actively manage a caseload of motor claims
* Maintain accurate data on relevant case management system
* Comply with set client SLA's
* Ensure quality service standards and productivity levels are maintained to a high standard
* Allocate new claims and set strategies
* Carry out supervisory tasks appropriate to level
* Assist with training and mentoring junior team members
* Undertake appropriate additional tasks provided by the Team Leader
* Attend Client review meetings and assist with client project work where applicable
* Build and maintain excellent relationships with Clients
Knowledge and Abilities:
* Minimum 5 years claims handling experience
* Excellent attention to detail
* Strong communication and negotiation skills
* Strong organisational skills
* Supervisory experience is desirable
* The ability to manage own volume workload via task management
* The ability to work as a team and independently
* Strong Client relationship skills
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan
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