Working at Freudenberg: We will wow your world Responsibilities: 1. Client Support: - Serve as a primary point of contact for clients, addressing inquiries, and providing product and order updates. - Coordinate client meetings, presentations, and site visits in collaboration with sales representatives. - Assist in managing client databases, ensuring accuracy and completeness of contact information and sales data. 2. Sales Coordination: - Prepare sales proposals, quotes, and contracts in accordance with company policies. - Track and follow up on sales leads, providing updates to the sales team and ensuring timely client engagement. - Collaborate with internal departments (e.g., production, logistics) to ensure timely order fulfillment and resolve any delivery or quality issues. 3. Data Management & Reporting: - Maintain and update sales records, orders, and client accounts within the company’s CRM system. - Prepare regular sales reports, metrics, and forecasts to assist in performance analysis and strategic planning. - Analyze data to identify trends, potential growth opportunities, and areas for process improvement. 4. Sales Process Optimization: - Work with the sales team to streamline sales processes, identify and reduce bottlenecks, and implement best practices. - Support sales initiatives and campaigns by gathering relevant materials, creating presentations, and distributing promotional content to clients. 5. Customer Relationship Management: - Assist in nurturing long-term client relationships by supporting account management and ensuring positive client experiences. - Conduct post-sale follow-ups, handle feedback, and assist in resolving any client issues or complaints professionally. 6. General Administrative Support: - Manage the scheduling, planning, and logistics of sales-related events, such as trade shows, conferences, and client meetings. - Assist with budget tracking for sales expenses, including travel, materials, and client entertainment. Qualifications: - Education: Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience). - Experience: 2 years of experience in a sales support or administrative role, preferably within the manufacturing industry or B2B environment. - Skills: - Proficiency with CRM software (e.g., Salesforce) and MS Office Suite (Excel, Word, PowerPoint). - Excellent communication, organizational, and time management skills. - Strong problem-solving abilities with attention to detail. - Ability to work both independently and collaboratively in a fast-paced, multicultural environment. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Freudenberg Sealing Technologies Limited