The ICT Service Management (ICTSM) team operates as part of the Technology Services function within the Digital, Data and Technology Services (DDTS) directorate. This is a new service team you therefore have the opportunity develop it from scratch. The ICTSM team has responsibility for the ITIL (Information Technology Infrastructure Library) function of ICTOps aligning ICT processes, procedures and tasks with the changing business needs and priorities You will therefore work with a primarily focus on service delivery including: To be autonomous and responsible for providing proactive specialist advice, development, and management of all service delivery responsibilities. To coordinate specialist teams to ensure that all ICT services and support functions remain responsive to customer needs. To ensure that the service catalogue and wider ICT service operations knowledge library are maintained. Ensure that all technical change is communicated and managed, with appropriate governance. Ensure that a programme of continual service improvement is put in place across the wider ICT Operations service delivery function. Ensure all Technology Services related contracts are efficiently managed and cost efficiencies are realised. Define and manage Service Level Agreements and Operational Level Agreements. Utilise highly developed specialist knowledge of the following ITIL best practices Incident Management, Problem Management, Change Control, Configuration management, Reporting management, Service Request Management, Asset & Configuration Management. Inform and advise on all software licenses and support contracts used across the Trust. Work with Project Managers and Programme Managers on projects as directed by line management. Takes responsibility for coordination of non-project activities such as on-boarding and off boarding of Trusts services providing effective team leadership, including information flow to and from the customer during such work. Developing and implementing quality plans and operating procedures. Monitoring the effectiveness of ICT processes and ensures that appropriate recommendations for change are made. Plan and implement new practices that ensure sustainability matters are appropriately addressed in specification, design and operation of systems and services. Work with peers, establishing practices for the disposal of ICT materials throughout the Trust. Enforcing standards for the conformance of components and services to efficient use of energy and materials. Line management of allocated resource; supervisions, appraisals, annual leave and sickness management, work coordination recruitment and personnel issue. A full UK driving license and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010