This role supports the national housebuilder, trade & contract, after-sales functions, and retail showrooms for Porcelanosa. As a member of the merchandising team, you will primarily assist the trade department, ensuring timely and efficient resolution of customer complaints. You will also play a key part in maintaining the high standard of our retail showrooms, ensuring product displays are correctly presented and well-maintained across your allocated region. Additionally, you may be required to assist in the warehouse as needed to support overall operations.
Key Skills and Responsibilities:
* Removal and refitting of product displays across the allocated region
* Assembly of tile boards and fittings
* Installation of cistern internals, WC hinges, seats, etc.
* Accurate installation of Porcelanosa products
* Fault diagnosis and troubleshooting
* Tiling and basic repair work (after training)
* Correct application of products during fittings
* Any reasonable tasks requested by the Commercial Manager
* Ensuring retail shelves are stocked and displays are appropriately presented
Personal Attributes
* Enthusiastic and self-motivated
* Ability to work independently and meet tight deadlines
* Strong attention to detail and problem-solving skills
* Self-reliant and disciplined, able to handle various tasks with minimal supervision
Education and Qualifications:
* Literate and numerate
* Full, valid driving licence required
* NVQ Level 2 in Wall and Floor Tiling (preferred but not essential)
* 20 days holiday allowance plus statutory bank holidays
* Staff discount on all Porcelanosa products for personal use
* Company van (TBC) and free on-site parking
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