Are you a passionate hospitality professional with a flair for exceptional customer service? Do you thrive in a fast-paced, luxury hotel environment? If so, we have the perfect opportunity for you About Us Nestled in the heart of the stunning New Forest, our family friendly hotel offers a blend of luxury, comfort, and outstanding service. With an emphasis on warm hospitality and unforgettable guest experiences, we are seeking an enthusiastic Front of House Manager to lead our front desk and reception team. The Role As Front of House Manager, you will be the face of our hotel, ensuring guests receive the highest standard of service from check-in to check-out. You will lead and develop a dedicated team, oversee daily operations, and maintain our excellent reputation for hospitality. Key Responsibilities: Manage the reception team to ensure seamless guest experiences Lead by example, delivering exceptional customer service and handling guest inquiries professionally Train, mentor, and develop team members to enhance service standards Ensure efficient check-in/check-out procedures and smooth front desk operations Oversee guest feedback and implement improvements where needed Work closely with other departments, including housekeeping and F&B, to maintain service excellence Handle any guest complaints with professionalism and efficiency Maintain front office budgets, ensuring cost-effective operations What We’re Looking For: ✔ Proven experience in a Front of House or Reception Manager role within a 4- or 5-star hotel ✔ Strong leadership and team management skills ✔ Passion for delivering exceptional guest experiences ✔ Excellent communication, problem-solving, and organisational skills ✔ Knowledge of hotel reservations systems (e.g., Opera, Guestline, or similar) ✔ Ability to work flexible hours, including evenings, weekends, and holidays What We Offer: ✨ Competitive salary with service charge ✨ Discounts on hotel stays and dining across the Collection ✨ Career development & training opportunities ✨ Beautiful work location in the heart of the New Forest ✨ Supportive and friendly team environment If you are a dynamic, guest-focused leader with a passion for luxury hospitality, we’d love to hear from you