Job Description
Role:
Our international client seeks a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment.
As a Coordinator, you will work in a small but efficient team and provide the finest service to our client's customers.
You will be a resilient individual who enjoys building relationships and takes pride in completing tasks to a high standard.
This role requires the flexibility to work a shift pattern of 9:00-17:00 and 10:00-18:00. There is also a requirement to work one in 3-4 Saturdays with a day taken off in Lieu during the week.
Main Responsibilities:
* Working within the department's Service Level Agreements, answering phone calls from our client's customers
* Building and maintaining strong relationships through clear communication making each contact with the team an enjoyable experience.
* Providing an excellent level of service to customers.
* Making changes to customers’ finance agreements.
* Allocating manual payments to customers’ agreements accurately.
* Checking finance documentation efficiently.
* Responding to correspondence from customers.
Qualifications, skills, and experience:
Required
* Previous experience working in a customer service environment.
* Great communicator with the ability to build relationships with customers and colleagues, being compassionate and considerate.
* Organizational skills, with the ability to prioritize, multitask, and meet deadlines, which can come with an element of working under pressure.
* Quality-conscious with an eye for detail.
* This role is subject to satisfactory references including a DBS Check and Financial Check.
Desirable
* Previous experience working in a customer environment.
This a rolling contract.
Hybrid Working
Interested? Please apply