What you’ll be doing
1. Form an integral part of our 24*7 shift team providing security in-life technical support.
2. Be a Subject Matter Expert for a wide range of technologies & security products.
3. Detect, respond and resolve complex security incidents, problems and changes within the operational environment.
4. Provide 3rd line SME support, responsible for the high priority incident while resolving within the agreed SLA.
5. Be the technology SME for specialised products and services.
Essential Skills
6. Troubleshooting
7. Network Security
8. Incident Management
9. Customer Service
10. Network testing
What we'd like to see on your CV
11. 3+ years working within a Network engineering role.
12. 3+ years working within a specialist security operations role.
13. Extensive stakeholder management, working directly onsite with customers and their complex network solutions.
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
14. Competitive salary
15. 10% on target bonus
16. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
17. On-call allowance
18. 25 days annual leave (not including bank holidays), increasing with service
19. Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
20. World-class training and development opportunities
21. Option to join BT Shares Saving schemes.
22. Discounted broadband, mobile and TV packages
23. Access to 100’s of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
#LI-Hybrid
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.