What you’ll be doing
1. Form an integral part of our 24*7 shift team providing security in-life technical support.
2. Be a Subject Matter Expert for a wide range of technologies & security products.
3. Detect, respond and resolve complex security incidents, problems and changes within the operational environment.
4. Provide 3rd line SME support, responsible for the high priority incident while resolving within the agreed SLA.
5. Be the technology SME for specialised products and services.
Essential Skills
1. Troubleshooting
2. Network Security
3. Incident Management
4. Customer Service
5. Network testing
What we'd like to see on your CV
1. 3+ years working within a Network engineering role.
2. 3+ years working within a specialist security operations role.
3. Extensive stakeholder management, working directly onsite with customers and their complex network solutions.
Benefits
* Competitive salary
* 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* On-call allowance
* 25 days annual leave (not including bank holidays), increasing with service
* Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
* World-class training and development opportunities
* Option to join BT Shares Saving schemes.
* Discounted broadband, mobile and TV packages
* Access to 100’s of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
#LI-Hybrid
A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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Created on 04/04/2025 by TN United Kingdom
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