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United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
A coveted retreat in the heart of the city Montcalm Royal London House revitalizes a mid-century gem near Liverpool Street. Combining classic charm with modern flair, its tech-equipped rooms overlook Finsbury Square. A serene urban spa and rooftop eatery boasting skyline vistas add to its allure.
Overview
Montcalm Royal London House is looking for a skilled and ambitious Doorperson to join our team. You will play a pivotal role by providing personal and exceptional service to all guests in accordance with our brand standards.
Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.
Key Responsibilities
1. Warmly welcome guests upon arrival, open car and hotel doors, and assist with any immediate needs.
2. Provide assistance with luggage, directions, and any special requests. Coordinate with the Bell Service to ensure smooth and timely luggage handling.
3. Work closely with the valet team to ensure that guest vehicles are parked and retrieved efficiently and courteously.
4. Monitor the hotel entrance and surroundings, ensuring that only authorized persons enter the premises. Report any suspicious activity or security concerns to the Manager on Duty.
5. Engage with guests in a polite and professional manner, offering information about the hotel’s amenities, nearby attractions, and local events. Handle inquiries and resolve any issues with discretion and promptness.
6. Assist with arranging transportation services, such as taxis, ride-sharing services, or hotel shuttles, ensuring guests have reliable and timely travel arrangements.
7. Maintain an up-to-date knowledge of the surrounding area, including new and upcoming attractions, restaurants, and events.
8. Ensure that the hotel entrance, lobby area, and surrounding grounds are immaculate and welcoming at all times. Assist in maintaining the cleanliness and organization of these areas.
9. In case of emergency situations, assist in guiding guests safely and communicate with the hotel’s security or management teams as necessary.
10. Maintain effective communication with the front desk, concierge, and other guest services teams to ensure seamless service delivery.
11. Maintain a polished and professional appearance in accordance with the hotel’s grooming standards.
12. Assist the Management in any tasks introduced to enhance the guest journey or positively impact the business.
13. Respond to emergency situations calmly and efficiently, following hotel protocols.
Essential Qualifications and Attributes
1. Previous experience in a similar role within a luxury hotel or high-end service environment is preferred.
2. A friendly and approachable attitude with a genuine passion for hospitality.
3. Impeccable grooming and presentation standards.
4. Ability to work under pressure and handle challenging situations with grace.
5. Problem-solving skills with a focus on guest satisfaction.
6. High level of professionalism, discretion, and integrity.
7. Fluency in multiple languages is a plus.
Working Conditions
1. Physical ability to stand for extended periods, handle luggage, and perform duties in all weather conditions.
2. A supportive, empowering team environment.
3. Benefits platform with various discounts.
4. 28 holidays including eight bank holidays, with more holidays after two-year service.
5. Cash-back health benefits, including optical, dental, chiropractor, and physio services.
6. Discounted gym membership.
7. Access to Wellbeing platform and sessions, including EAP.
8. Awards and Recognition Programme.
9. Regular and ongoing training and development, including leadership workshops.
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note:If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
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