What you'll be doing
1. Be the trusted face of Curo's Homeownership team, building positive relationships with residents across various tenure types
2. Guide homeowners through their specific rights and responsibilities, explaining complex lease terms and service charge calculations in clear, accessible language
3. Coordinate repairs and building works, ensuring smooth delivery by liaising between residents, contractors, and internal teams
4. Provide exceptional customer care through property transitions, from sales and lease extensions to major works consultations
5. Proactively address concerns and quickly resolve property-related issues, maintaining high satisfaction among homeowners
6. Maintain detailed and accurate customer records, ensuring all property documentation is properly managed
What you'll get in return
Beyond a salary of £27,513 and a chance to make a difference every day, you'll get:
7. 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
8. Your birthday off as an extra holiday
9. Up to 10% matched pension contribution
10. Hybrid working (3 days office, 2 days home)
11. Flexible benefits which might include a Health Cash Plan
12. Access to an Employee Assistance Programme3 for your own wellbeing.
More about you
You're an experienced customer service professional with excellent communication skills and a genuine passion for helping people navigate complex situations.
Whether you're currently in housing, property management, customer support, or another service role, you understand the importance of building trust with customers and explaining complicated information clearly.
Your ability to handle difficult conversations diplomatically, maintain attention to detail, and stay organised while managing multiple priorities makes you perfect for this role.
Most importantly, you have a car and valid driving license for occasional site visits, and you're passionate about helping people make the most of their homes.
This role offers the chance to make a meaningful difference in our communities while developing specialised expertise in property services.