Position Snapshot
Nespresso
Job Title: Retail Manager (Boutique Leader)
Location: Covent Garden, London
Salary: Attractive Salary plus potential bonus, pension and excellent benefits including Nespresso Coffee Machine and monthly capsule allowance.
Championing diversity and inclusion is important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.
At Nestlé we support equality of opportunity that allows employees to effectively blend their work life and commitments through hybrid and flexible working arrangements.
Position Summary
We’re looking for an inspiring and empowering Boutique Leader for our brand new opening in Covent Garden, London. Responsible for the entire daily operations of the Boutique, you will drive our culture of elevated customer experience, empower your team to communicate our brand purpose, vision and stories to exceed the expectations of every customer, whilst optimising the commercial success of the boutique.
A day in the life of a Boutique Leader…
* Taking ownership of the overall commercial success of the boutique.
* Championing a culture of outstanding service and quality customer experience, ensuring every customer interaction is elevated.
* Being a proud and passionate brand ambassador for the Nespresso brand.
* Inspiring your team to be the best they can be, being supportive, caring and leading by example.
* Strategic planning and execution of business goals with internal and external stakeholder management.
* Creating and developing local relationships with other retailers and local businesses.
* Delivering a local calendar of events to drive local awareness of the brand and engage with our existing customer base.
* Responsible for the safe and compliant day-to-day operations of the Boutique.
What will make you a successful Boutique Leader?
* You’ll have experience of working in the retail sector as a Store Manager/Assistant Manager but we are happy to consider those from a different background who have the required skill-set.
* You’ll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills.
* You’ll be able to rapidly build strong, working relationships with your customer base and be happy to support and challenge where needed.
* Previous experience making key decisions and action planning to drive results.
* Previous line manager experience and knowledge of HR best practice.
What we’ll offer you
We offer great benefits including a competitive salary, bonus scheme, 25 days holiday plus statutory holidays, pension scheme and a focus on personal development and growth.
We will be considering candidates as they apply and may close job advertisements early if we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect. We embrace diversity and encourage individuals from all backgrounds to apply. If there is anything we can do to accommodate you during the application process, please let us know.
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