Job summary We are looking to appoint an individual to work within our Community Stroke/Neurology clerical team. The role will be to provide administrative support to services.Candidates must be highly motivated and able to multi-task in a busy administration office. Excellent communication skills are essential as you will be expected to work with a diverse range of people. Good IT skills and attention to detail are also a must; we aim to deliver a high standard of service to our patients and medical team. The department oversees a high volume workload, so you must be able to demonstrate experience of meeting deadlines. The ability to work effectively as part of a team is essential. Main duties of the job Duties will include storage, retrieval and archiving of case notes to support outpatient episodes, customer service, patient registration and data input. Maintain knowledge of filing systems and ability to file casenotes in correct location. Understand importance of accurate and timely filing. If casenotes are not in main storage areas use tracking system to locate and request where necessary. Action any telephone request from colleagues, patients, outside agencies. Update LE2.2 tracking system to show location and current status of casenotes in relation to document management. Filing confidential information away into the casenotes and retrieving casenotes for consultants, secretaries or nurses. Registering of referrals and booking appointments on the Trust systems Daily checking of the Envoy system to ensure cancellation slots are fully utilised. About us Bolton Foundation Trust aims to ensure the wellbeing and development of all our staff team and are committed to the continuous improvement of staff engagement initiatives. This is reflected in the NHS staff survey results where, for the fourth consecutive year, the Trust obtained the highest scores in Greater Manchester for the theme of Staff Engagement. As an organisation we are committed to placing the patient at the heart of everything we do and in the provision of safe, effective patient care that acknowledges and ensures dignity. With this in mind we are seeking to recruit staff who share the organisation's values and beliefs. The department has an excellent recruitment and retention rate, which reinforces the supportive team approach to our staff. Bolton itself is a culturally diverse university town within easy motorway access of Manchester and surrounding areas. We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. Date posted 19 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Permanent Working pattern Full-time Reference number 241-113-IC-25 Job locations Breightmet Health Centre Breightmet Fold Lane Bolton BL2 6NT Job description Job responsibilities To find out more about the key responsibilities and the specific skills and experience, please take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. Job description Job responsibilities To find out more about the key responsibilities and the specific skills and experience, please take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. Person Specification Education/Qualifications Essential English and Maths Grades C/4 and above Desirable Administration/Customer Service Qualification Experience & Knowledge Essential Experience in an administration environment Customer Service Skills Knowledge of Data Protection guidelines Desirable Medical records experience Previous experience in a hospital/NHS environment Skills Essential Ability to work under pressure to meet deadlines and targets Accurate filing skills Willing to be flexible around tasks and working hours Ability to prioritise workload Ability to work to standards and with a good level of attention to detail Desirable Demonstrate willingness to adapt to change Person Specification Education/Qualifications Essential English and Maths Grades C/4 and above Desirable Administration/Customer Service Qualification Experience & Knowledge Essential Experience in an administration environment Customer Service Skills Knowledge of Data Protection guidelines Desirable Medical records experience Previous experience in a hospital/NHS environment Skills Essential Ability to work under pressure to meet deadlines and targets Accurate filing skills Willing to be flexible around tasks and working hours Ability to prioritise workload Ability to work to standards and with a good level of attention to detail Desirable Demonstrate willingness to adapt to change Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Bolton NHS Foundation Trust Address Breightmet Health Centre Breightmet Fold Lane Bolton BL2 6NT Employer's website http://www.boltonft.nhs.uk/ (Opens in a new tab)