Trials Associate (9-month Fixed Term with potential for Permanent)
About Us
We are Lightfoot, a high-growth technology company based just outside Exeter that is focused on making a difference worldwide, one driver at a time. We help businesses and private motorists improve efficiency and safety.
Our technology has been proven to reduce fuel use and emissions rates by 10-20%, and at-fault accidents and wear and tear by 40-50%. It connects to your vehicle’s on-board computer and uses all the live data it produces to analyse how efficiently you are driving. It’s similar to how performance is analysed in Formula 1. Lightfoot turns that data into simple feedback for you – the driver – so you know when you’re pushing your vehicle too far and can bring it back to maximum efficiency. Beyond the vehicle, our proprietary gamification platform engages users via our app, giving our driver community the opportunity to engage in their performance and to win weekly cash prizes and rewards for achieving Elite Driver standard. Our solutions are highly differentiated from the competition which has helped us secure circa 300 of the UK’s largest fleet customers including Tesco, Asda, Southwest Water, Iceland and Virgin Media to name a few.
More recently, we’ve started leveraging our gamification IP to expand our product offering to beyond drivers. With our new app-only solution we can now incentivise and reward all sorts of measurable behaviours for our customers, from physical activity to online order picking. We’ve now given away nearly £1m in prize money incentivising and rewarding desirable behaviours and are excited about the value this can bring to our customer and to our growth prospects.
We’re a fun-loving bunch who are growing at an astonishing rate. We’ve moved into a brand-new, state-of-the-art office near Exeter in the beautiful Southwest (which was voted Exeter’s ‘Best Workspace’). We are excited to keep growing the Lightfoot family with like-minded, passionate individuals who share our values.
* We are innovative.
* We are customer first.
* We are friendly and celebrate individuality.
About the role
The role of Trials Associate is to support the Trials team to deliver a smooth and engaging customer journey through the Lightfoot trial process. Reporting to the Trials Manager, the role will enjoy a varied and dynamic work environment, working closely with the Sales team and the Managing Director. The aim of the role is to showcase Lightfoot’s potential to our potential new customers, ultimately resulting in a sale at the end of the Trial process. You’ll also contribute ideas and solutions to the Trials Manager to ensure delivery of a high-quality service, offering improvements for customers based on experience and feedback. The role takes day-to-day responsibilities as well as ad-hoc tasks throughout the sales and trials process.
Main duties and responsibilities
* Taking prospective customers through the Lightfoot Trial process, including:
* Conducting Pre-Trial calls, gathering all the relevant information we require from potential new customer
* Liaising with our third-party fitting companies to ensure a timely and smooth installation of the Lightfoot device into the trial vehicles
* Keeping all internal systems and CRMs up to date with our customers’ data, regularly cross-checking all customer accounts to ensure all is set up correctly
* Managing customer expectations around deadlines and keeping in regular contact with them
* Providing customer training around our portal, ensuring all reporting and assignments are set up correctly
* Responding to customer queries in a timely manner
* Setting up all Trial driver communications – providing engagement support to fleet managers and other stakeholders where necessary
* Conducting regular health checks for trial vehicles and raising internal support cases where needed
* Carrying out weekly customer Trial calls and updating the wider business on the progress of each Trial
* Collating the relevant data and producing a compelling presentation following the Trial
Other responsibilities
* Having an excellent working knowledge and being a brand ambassador for Lightfoot products and services
* Contributing to the continued development of the team, company, and products
* Assisting the Trials Manager in continuous improvements to the Trial process
* Maintaining a good working relationship with the wider business to ensure operational efficiency
* Performing ad hoc tasks required by the business
Key skills and qualifications
* Excellent communication skills and telephone manner are essential
* Computer literacy skills are essential
* Prior experience working in a customer-focused role is preferable
* Enthusiastic and hard working
* Comfortable working in a fast-paced environment
* Proactive and able to manage own time
* Comfortable using own initiative to further projects/tasks
* Able to communicate confidently with all levels of staff within the business
* Personable and outgoing, with a good sense of humour
* Enthusiasm and interest in digital products (e.g., mobile applications, web-portals)
Benefits
* 24 days of annual leave (plus bank holidays)
* Birthday leave – an extra day off to celebrate
* End-of-year company closure
* Holiday buy-back scheme – the opportunity to buy up to an extra week’s leave per annum
* Company sick pay
* Bravo benefits including financial wellbeing resources, MyMindPal app, group life insurance (death-in-service), company pension, long service awards, on-site parking, company social events and activities
* Hybrid working | our office is based in Exeter
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