Customer Sales Advisor - Customer Support Sales (Remote & Hybrid)
Salary: £23,000 per year plus OTE £3,000 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: REMOTE & HYBRID Options – Working from home taking inbound calls.
Are you a natural-born salesperson and have targeted sales experience?
Do you always put your customers first?
Want to work for a great company with amazing benefits?
If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.
Who we are
We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Service Advisors in a role that offers great work life balance plus a flexible and engaging onboarding experience.
The role you’ll do
As a Customer Support Advisor in our busy inbound Customer Support & Sales department, you’ll ensure that customers get a great experience, with problems resolved first time. Using your expert sales skills to give added peace of mind, you will up-sell other products to our customers that best suit their needs.
Day-to-day:
* Use your expert knowledge and brilliant communication skills to share new products that they might like.
* Aim to deal with customers’ queries or issues then and there.
* Build rapport with customers, get to know their individual needs and put their interests first.
* You can work remotely if you live far away. We’ll provide all the equipment you need to work from home, you’ll just need to have broadband access.
* Alternatively, if you live within a commutable distance from our Nottingham office you can work on a hybrid basis.
What else to expect:
* In a 3-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
* You’ll work on a shift pattern from Monday to Sunday, 8am to 8pm.
* We’ll provide all the equipment you need, but you must have broadband access.
* Joining as one of our Customer Sales Advisors, you will receive extensive training and support allowing you to develop your sales expertise.
The experience and skills you need
* A solid background in targeted sales.
* A driven mindset with strong sales skills and a love for hitting targets.
* Proven experience of working autonomously or in a home-based position.
* Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed.
* A team player committed to creating an excellent customer experience.
* Unflappable and resilient attitude to juggle tasks and bounce back quickly.
So, what are these benefits?
* Full training– with clear career progression opportunities.
* Regular incentives– with some pretty great prizes.
* Sales bonuses- each month you’ll get the chance to earn some extra take home pay.
* Annual leave– 33 days (including bank holidays).
* A free annual D&G protection plan.
* Employee assistance programme– free support and advice on relationships, physical and mental health, financial assistance and more.
* Health and wellbeing– discounted gym membership, help towards essential healthcare costs.
* Pension scheme– matched employer contributions up to 5% of basic salary.
* Life assurance– employer funded cover of 4x basic salary.
* Employee discounts– access to discounted Sky TV and mobile packages.
We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans.
Domestic & General are an equal opportunities employer.
#J-18808-Ljbffr