The post holder will provide comprehensive reception and administration support to the dental team to assist in the delivery of oral health care to clients who may have learning or physical difficulties, mental health illness, are medically compromised, dependent elderly or have a dental phobia.
Other duties will include receiving and assisting patients and visitors in a professional, courteous, efficient and effective way, projecting a positive and friendly image both in person and via the telephone.
Community & Special Care Dentistry are the main provider of special care dentistry in Sheffield. The service provides dental care in community settings for children and adults who have difficulty accessing dental treatment in general dental practice or who require special care dentistry on a referral basis.
* Maintain efficient reception support to a multi-disciplinary dental team, ensuring confidentiality at all times, using own initiative when answering enquiries from the general public, other health care professionals, external sources and other NHS departments.
* Receive and make appointments for clients attending the dental clinic using a computerised dental system.
* Assist in the process of referral of clients both into and out of the service.
* Book interpreters and patient transport as required to support treatment needs.
* Charging patients in line with NHS Dental Charges scheme for dental care and completion of the appropriate documentation, ensuring financial balance.
* Undertake clerical duties relating to clinical services including distribution of incoming and outgoing mail, scanning and uploading data/x-rays to clinical records.
* Monitor the ‘Was Not Brought’ pathway for patients not attending their appointments, following up with clinicians as required to maintain safeguarding standards.
* Provide administrative support to the dental team which may include taking and typing clinic meeting minutes, monitoring spreadsheets to produce information for the services management team, and monitor shared mailboxes taking action as required.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
For further details / informal visits contact: Name: Annette Nuttall Job title: Community Dental Clinical Operations Manager Email address: annette.nuttall@nhs.net Telephone number: 0114 3078571
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