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German Speaking Customer Service Agent, Coventry
Client: Bright Future Recruitment Ltd
Location: Coventry, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 905581a2ada9
Job Views: 4
Posted: 13.02.2025
Expiry Date: 30.03.2025
Job Description:
Purpose of role - Fluent in German/English speaking and written customer service agent.
To offer a premium level of service, while playing a pivotal role in a friendly and dynamic Customer Support team. You will be a driving force to ensure Customer Experience is the central focus and deliver key department KPI’s.
Responsibilities:
* Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do.
* Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA.
* Understand people and can effectively manage expectations over the phone and via email and social media.
* Provide first line support and advice to customers using our products.
* Achieve department KPI’s targets ensuring the customer service levels we provide are to the correct standard.
* Be responsible for attending the correct level of training and be part of the Training Academy process: Ensuring that you stay up to date with all new products, product modifications, processes, and regulations.
* Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions.
* Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible.
Requirements:
* At least 12 months experience in a customer service / contact centre role.
* Fluent in German and English, both spoken and written.
* Excellent communication skills both written and spoken.
* Competent with computer systems and quick to learn new systems.
Working hours: Monday - Friday 8am-4:30pm
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