Making appointments for general surgeries and clinic over the telephone and at reception desk by use of computerised appointment system. Greeting patients. Dealing with queries or signposting to the relevant member of staff, e.g. Doctor, District Nurse, Practice Nurse etc. Dealing with internal and external phone queries. Scanning and coding. Accepting, issuing and ensuring that repeat prescription's are signed and ready for collection within the specified time frame. Use own judgement and effective communication skills. Assisting clinical staff with clerical work. Booking appointments for patients with long term conditions. Action tasks on a daily basis. Knowledge of coding and summarising advantageous. Knowledge of how to perform referrals advantageous