Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) Responsibilities Oracle Construction and Engineering GBU (CEGBU)’s mission is to transform the world and to make life better for owners and delivery teams that plan, build and operate critical assets. This position is for supporting both Primavera P6 and Primavera Unifier, with the potential to support other products in the future. Oracle’s leading cloud construction management software connects teams, processes and data to drive productivity, improve control, and unlock data-driven insights across construction projects. With our construction management software for planning, scheduling, and resource management, project teams can integrate the contractual CPM activity schedule with the field task management details. Visual Planning and execution options unify office and field teams into one community, one project, and one schedule. What You'll Do Provide functional and technical support for our customers via web and phone Show discretion when handling sensitive data for customers delivering projects of Official Sensitive level of classification for leading Government Agencies. Handle calls professionally and deal with queries efficiently Support both on-prem and SaaS applications Prioritize your own workload/backlog Analyze various log files to help root cause issues Engage and work with other teams to resolve issues, i.e. Development and Cloud Operations Capture and document new knowledge in our existing knowledgebase What You'll Bring must be able to pass UK Security Check (SC) Clearance upon joining Oracle. Experience in technical troubleshooting/problem solving Excellent written and verbal communication skills Good time management and organizational skills Interpersonal and teamwork skills Patience and enthusiasm, self-motivated Strong problem-solving abilities 3 years of helpdesk support or customer service experience Primavera Unifier and/or P6 Web technologies Oracle or SQL databases Web Services and XML/JSON Reporting tools, such as BI Publisher or Analytics