Resident Liaison Officer - Compliance
£20.00phr LTD, 3 months temp to perm contract
Based in Walton on Thames, Surrey
Hybrid working available
As a Resident Liaison Officer (RLO) focusing on fire safety, compliance, and cladding projects, you will act as the primary point of contact for residents affected by essential building safety works. You will play a pivotal role in supporting residents throughout the process, ensuring they are informed, reassured, and engaged while works are carried out. This role is central to maintaining resident trust, achieving compliance standards, and supporting the delivery of safe, high-quality housing.
Key Responsibilities
Resident Engagement and Communication:
* Serve as the main contact for residents during fire safety, cladding remediation, and compliance projects.
* Provide clear, timely updates to residents on the scope, timeline, and impact of works.
* Address resident queries and concerns promptly, with sensitivity and professionalism.
* Organize and facilitate meetings, drop-in sessions, and consultations to keep residents informed and involved.
Support During Works:
* Ensure residents are supported through any temporary relocations, access requirements, or disruptions caused by the works.
* Work closely with contractors to minimize the impact of works on residents’ daily lives.
* Coordinate with internal teams to resolve access or safety issues that may arise.
Comp...