Centre Co-ordinator - Merseyway Shopping Centre & Redrock Job ID 211276 Posted 27-Mar-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Property Management Location(s) Manchester - England - United Kingdom of Great Britain and Northern Ireland, Stockport - England - United Kingdom of Great Britain and Northern Ireland Centre Coordinator Merseyway & Redrock Role Purpose To supervise & coordinate day to day onsite operations and administration. Key Responsibilities People - Act as main point of contact for tenant and customer liaison. Ensure that feedback is logged and directed to the appropriate person within the Centre Management team. Track all feedback to ensure closure. Escalate any issues to the Centre Manager - To manage the internal communication app and ensure it is an engaging, and efficient communication tool. To co-ordinate quarterly retailer briefings, tenants' meetings, Keep the tenant handbook up to date, and work with our PR partners to create regular newsletters - Implement centre retailer and owner satisfaction surveys, managing results and detailing an improvement strategy to ensure year on year improvement - Answer telephone, ensuring that all queries are dealt with or passed onto the relevant person and greet visitors to the management suite in a welcoming and professional manner. - Collate and process expenses on behalf of the Centre Manager. - Be point of contact for any IT issues for the Centre Manager's team. - Be responsible for the Management suite and manage and control Meeting room spaces. - Responsible for the distribution of any updates to policies and procedures to the relevant teams - Take minutes for any meetings in order to support the centre management team - Order any stationary as and when required, e.g. Business Cards, IT Equipment etc. Commerciality - Collate specific and meaningful anecdotal information on retailer performance to help establish the sustainability of individual retailers and category groups, aligning findings to the turnover reports - Keep the wider business and leasing teams abreast of retailer performance & footfall - Support the Centre Manager with regards to the preparation of business/asset plans - Support the Centre Manager / Operations Manager with the required admin support to successfully manage the relationship with key service partners including monitoring performance by KPIs, Elogbooks etc. - To work with the Letting agents on the Pop Up Shop. (Ensuring the shop is ready for new occupiers, supporting new Occupiers and welcoming them into the centre) - To work with our commercialisation contractor to ensure the commercialisation standards are adhered to on site Quality Control - Assist with any changes to processes/procedures and ensure they are distributed accordingly Compliance - Assist with monitoring and maintaining centre compliance to CBRE standard policies and procedures. - Maintain records of accidents/incidents and ensure that reporting procedures and followed. - Assist with the end-to-end coordination of the CBRE permits and permissions system for all contractors. This includes compiling all Health & Safety documentation, initial review of documentation, scheduling of works, monitoring of works, tracking insurance levels and expiry dates, filing control and close out reviews. - To support environmental management initiatives for the centre, in compliance with CBRE/client policies. Other - Raise purchase orders for all Management suite expenditure and for payment in line with procedure. - Distribute post. - Arrange any travel requirements for the centre management team as and when required - Administer lost property ensuring the correct process is followed. - Facilitate unit (vacant or occupied) inspection for leasing purposes - Support the duty management function as a member of the management team as required. - To support the Marketing team with Event Management and co-ordination - Any other duties as directed by your Manager in accordance with the needs of the business. Competencies - Analytical Thinking - Commercial Awareness - Concern for Impact - Customer Focused - Planning and Organising - Results Focused - Team Working CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)