Founded in 1986 and with over 3,000 members, ITI plays a key role within the language services industry in the UK and internationally.
Our vision is to contribute to a world where every word is understood, and where language is never a barrier. The Membership Advisor is part of a small membership team committed to building and broadening the membership of ITI. The post holder must be flexible to the changing demands of the role and be willing to learn and to show initiative.
Projecting a positive impression of ITI and the opportunities that membership offers is an integral part of the role. We aim to provide excellent customer service to all members and non-members, which includes contact with people from many cultures and those whose first language is not English, requiring considerable tact and diplomacy.
The role offers the opportunity to contribute to strategic planning for increasing assessment and membership numbers.
Coordinating the membership renewals process including pre-renewals checks, configuring the CRM and reporting
+ CRM/CMS management
+ Processing and updating member records, applications, payments and queries accurately and ensuring data integrity and confidentiality
+ Supporting the annual CRM upgrade including testing, problem resolution and implementation of updates
+ Using data and insights and the CRM automation capabilities to identify opportunities to recruit and engage with members
+ Carrying out ongoing data cleansing of the CRM and other electronic and paper records
+ Creating and updating web pages
Data and reporting
+ High standard of written and spoken English
Interpersonal skills: a ‘people’ person who enjoys interacting with staff, volunteers and members in person and online and is committed to delivering a high level of customer service
Strong administration and time management skills, with the ability to multi-task to manage and prioritise a complex workload in a busy environment
Ability to use initiative and be innovative with the aim of improving the quality of our service, our products and efficiency with which they are delivered
Team player having a flexible approach to work patterns to meet organisational needs
High level of computer literacy, with good MS Office skills including the ability to create and manipulate spreadsheets, prepare PowerPoint presentations and write professional-standard reports
Two to three years’ experience of managing a CRM (such as ReadyMembership)
Two to three years’ experience of creating and editing webpages using a CMS
Experience of working in a small team in an office environment
An additional language or knowledge of the translation and interpreting sector
This is a 12-15 month maternity cover full-time post (37.The salary is £28,000 per annum + pension.
Hours of work are flexible beyond core business hours of 10am – 4pm Monday to Friday.
The role is based in the Milton Keynes office but there is the opportunity to work flexibly i.e. typically 2 days (Weds and Thurs) in the office and 3 days working at home. However, flexibility to change/increase office-based days according to business needs is essential. Additional days in the office will be required in the first month for training purposes.