We are looking for an enthusiastic Account Manager / Senior Account Manager to join our client services team. You’ll be the beating heart of the agency, bridging the work of our creative teams to the objectives of our clients. Key ResponsibilitiesBuilding relationships with and becoming the direct contact for a range of clients, responding with speed and assurance to most internal and external requestsSupporting the Client Services Director on the management of large clients and projectsProactively join the dots across an account, identify potential opportunities, offering solutions whilst also being open and receptive to the contribution of othersBe accountable for the project commercials, be able to accurately scope work and deliver your projects on time and on budgetHelping the rest of the client services team to manage the studio of brand, digital and motion designers and also developersExperienceYou have at least 2-3 years of experience across several types of projectsYou can effortlessly manage multiple projects simultaneously over a mix of clients and sectorsYou are confident working on your own as well as reporting into a Client Services Director or alongside another client services team memberCapabilitiesSolid project management skills with expertise in budgeting, revenue forecasting, scheduling and building client relationshipsSomeone who can balance the budget with the big picture and contribute to the strategic and creative conversationEffectively distilling and communicating direction to the team after client feedback or after internal design reviewHighly collaborative, able to work well with other Client Service team members, strategists, designers, developers and clientsAble to balance reactive and proactive workloads, identify problems and find appropriate solutions but not afraid to ask for helpExcellent attention to detailYour personalityA good work ethicGood communication and organisational skillsPassionate about branding, design, motion and digitalFlexible and adaptable to challengesAn entrepreneurial spiritGood reader of the roomWhat we offerCompetitive salary based on experienceYearly bonus schemeImproved workplace pensionMonthly well-being allowance23 days paid holiday (plus bank holidays)Your Birthday off and a £100 presentHybrid working: working remotely for 2 days per week, with the other 3 being based in our Manchester studioWe have core working hours but start and finish times are flexible to suit youLearning and development programs individual to youFree refreshments, breakfast and fruit are provided in the office all weekRegular team building socials and meals out