We are currently recruiting an Allocations Officer to join us on a permanent basis. We are looking for a customer focused individual to act as first point of contact for prospective tenants, guiding them through the lettings process and setting them up to have a successful tenancy. You will travel across Yorkshire to conduct property viewings, signups and termination visits.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties include:
* Allocate general need, retirement living and new build empty homes to people in housing need, providing safe, good quality homes and delivering a service which puts customers first, maximises income and creates sustainable tenancies and thriving neighbourhoods fit for the future.
* Be part of a team who will contribute to the effective and efficient management of empty homes, ensuring KPIs are met and identifying obstacles and blockages so that service improvements can be made.
* Be receptive to supporting new initiatives that improve the service for customers and the business, so that it supports Incommunities 5-year ambition to create the best customer experience to improve everyday lives.
* Be an active team player including developing strong working relationships with internal colleagues and other external partners. Working with your team to ensure the service is delivered.
* Manage your workload and prioritise your tasks to ensure efficient and effective working, be able to problem solve and use your own initiative on a daily basis, to be personable and able to build trust and confidence with our customers.
* Awareness of our business legislative and Landlord obligations and our nomination agreements with our partnering Local Authorities.
* Awareness of the relevant policies and procedures and ensure these are adhered to.
* Provide regular updates on the activity of empty homes to management and be accountable for following the empty homes management process.
* Work with our internal and external partners to achieve our ambitions, meet our KPIs and constantly strive to improve the customer journey and performance, including engaging with our involved customers. This includes developing and maintaining good working relationships with all services involved in the management of empty homes.
* Assist with and provide information to respond to Councillor and MP enquiries and complaints
* Undertake thorough checks to ensure allocations are appropriate, creating sustainable tenancies and communities and have attention to detail for record keeping and ensuring legal and compliance obligations are met at all times.
Requirements
* Previous demonstrable experience of working customers, face to face, over the telephone, including those who are vulnerable
* Ideally some knowledge and previous experience of social housing, but not essential
* Practical experience of providing excellent customer service
* Ability to work independently, as a small team and a wider team and be a proactive contributor
* Ability to have difficult conversations
* Conflict resolution and working with people who may be distressed, anxious and need assistance resolving problems.
* Driving licence with own transport as you will be out most days, attending viewings and signups across Yorkshire
Benefits
* Salary of £32,507 up-to £36,229 per year depending on experience
* £1,000 essential car user allowance per year plus mileage
* Social Housing Pension Scheme
* 28 days annual leave that increases with service plus bank holidays
* Option to buy and sell annual leave
* Training, development, and qualification opportunities
* Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
* Corporate health scheme membership
* Agile and hybrid working
* Access to an Employee Assistance Programme
* Cycle to work scheme
* Local gym membership discounts.
* A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Join Our Team!
We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.
Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.
Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.
We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.
💡 Apply early! We review applications as they come in and may close the advert before the deadline.
Ready to make an impact? Come work with us!