Cafe Manager - Brierley Hill, Dudley We are The Immersive Cafe Co We have an exciting new opportunity working with our 3rd Party Partnerships team. Do you want to work alongside the UK’s biggest retailer and the world's best known family entertainment brand? We are now looking for a people focused, operationally excellent Cafe Manager to join our We Do Play team based in Merryhill. Job Purpose Reporting into the Regional Manager, you will be responsible for the full Cafe operation. You will be hands-on, leading from the front on every shift, being the face of cafe operation. Situating yourself front of house, you will ensure guest experience is at the forefront of what we do. With a focus on adhering to all company policies and procedures, you will recruit, train, and motivate the cafe team to provide an efficient, guest centric service within the Cafe. You will also be accountable for complying with company food safety policies and driving sales in the cafe. Key Measure of Success Achieving a food hygiene rating of 5 following any Environmental Health Officer audits Achieving a pass on monthly audits by having a rigorous adherence to all applicable health and safety standards, with particular emphasis upon standard operating procedures, team member training and operational performance monitoring Managing stock variances and wastage to within set company tolerances. Achieve exceptional guest feedback through all feedback streams Achieve upsell targets as set by the business Duties and Responsibilities Analyse team performance, giving appropriate and prompt feedback both positive and negative, ensuring this feedback is always constructive with relevant due dates Ensure all HR procedures are followed at all times Consistently review practices and always strive for perfection Ensure a consistently high standard is maintained throughout the operation – Brand Standards, Menu availability, product presentation and guest satisfaction is at the forefront of what you do. Manage stock levels through ordering and monitoring, whilst reducing wastage. Be responsible for all stock management procedures as set out by the business, this will include performing ongoing stock checks and the monthly Stock Take. Maintain high standards of food hygiene, in line with company procedure. Ensure equipment is regularly cleaned and maintained as per the company schedules Develop your team through constant interaction and performance management processes You will thrive in a multi-function, fast-paced, high footfall environment where being hands is an essential part of your role Lead from the front Providing excellent customer service to every guest Creating a magical experience from start to finish Effectively manage queues and multiple guests Maintain both Primark & Disney’s brand standards Maintaining high cleanliness standards Maintaining all health & safety within the Cafe Carrying out Opening and Closing procedures Who we are looking for W ell-versed E nthusiastic D etermined O bservant P ersonable L imitless A ttentive Y earning C harismatic A daptable F ocused E fficient S upportive If this describes you, you’re in the right place Other Experience/Knowledge Required: Fantastic Leadership Traits Good Financial Understanding Good HR Knowledge Passion for learning and development Be available to work weekends and weekdays At least 2 years proven experience at management level within a fast-paced cafe setting Excellent IT skills Level 3 Food Hygiene Certificate - Preferred Working Conditions You will work 5 days out of 7 with weekend work essential Rates of Pay £28,000 per annum