Band 5 Service User and Carer Involvement Coordinator - Salisbury
A rare opportunity has arisen for an innovative, confident and highly motivated person who is passionate about improving experience for all Wiltshire Service Users and carers, to join our Wiltshire Locality Management Team.
In Wiltshire we have a strong focus on co-production to continually improve services and this post will be integral to further developing and delivering future services ensuring the service user and carer view is driving improvement.
We are seeking a highly skilled and passionate Involvement Coordinator to work within Community and Inpatient Services. In this post you will predominantly liaise and work with Service Users and carers from a diverse range of backgrounds and communities who are currently or have recently been involved with Wiltshire mental health services.
Main duties of the job
As the Involvement Coordinator, you will have regular contact with managers of Wiltshire AWP services including Service Managers, Matron, Team and Ward Managers and the Senior Management Team. You will routinely link in with the Trust's Patient Experience team to ensure learning across the organisation.
You may have personal/lived experience of a mental health condition and have experience of working within both the statutory and voluntary sectors and a commitment to valuing the expertise that each sector brings.
Job responsibilities
The post holder will champion service user and carer involvement in the Wiltshire locality, across community and inpatient services. The post holder will support the development of service user & carer involvement opportunities and groups for AWP and as part of a growing integrated care delivery to Mental Health.
The post holders role includes:
* Support & work with individual service users & groups with involvement activities and projects within the locality, within a co-production model.
* Liaise & work with a range of service user and carer led networks and groups across the locality.
* Support groups and projects & ensure co-production is central.
* Work with inpatient teams to ensure service user and carer involvement is embedded in practice.
* Work in line with Trust and NHS England strategies for service user involvement, engagement, participation and social inclusion.
* Identify service user and carer representatives who are willing to be involved in Wiltshire Locality projects/groups/meetings and keep details of the service user representatives on a Trust database.
* Support the development and delivery of training programmes with a range of service users and carers.
* Identify strategies and ways of working that bring forward the views of service users and carers that are traditionally marginalised, and that represent a diverse range of communities.
* Advise and work with the locality to develop a plan for service user involvement, this may involve collating information and/or informing the locality.
* Work with the locality and their staff to develop best practice in service user involvement and embed this as part of the mainstream practice. This will include delivering service user and carer involvement training to staff, advising and working with staff to measure the outcomes of these initiatives e.g. service user evaluation tools.
* Participate in Trust wide groups, initiatives and activities to bring forward service users perspectives; this will include giving presentations.
* Link in with other locality Involvement Coordinators and the Trusts Patient Experience team to ensure consistency around service user and carer involvement across the Trust.
Person Specification
Qualifications
* Degree level or professional or vocational qualification (NVQ, HND, RMN, CQSW etc.) in health or social care subject or equivalent level of knowledge.
Experience
* Working knowledge of NHS & public sector MH services.
* Experience & knowledge of MH service user experiences.
* Developed knowledge of voluntary & community support sector.
* Experience of partnership working and forming empowering relationships.
* Good organisational and coordination skills.
* Manage time and competing demands - organised.
* Experience of involving service users and carers in projects or organisations.
* Experience of chairing, training and facilitating groups and meetings.
* Report writing and newsletters or guidelines development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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