Job Description
Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Commercial Loan Servicing Business Analyst with proven experience in a commercial loans environment.
You will work directly with clients and business stakeholders to develop process and requirement documentation arising from both our client base and internally, whilst liaising with development and testing teams to ensure expectations are met.
Your main responsibilities will include:
* Building a solid and robust knowledge of the existing process and system architecture in order to provide accurate and relevant feedback and queries to clients and business stakeholders
* Providing leadership, coordination and project management on all change requests.
* Mapping existing processes and control activity to identify opportunities for future-state enhancements
* Working closely with clients and internal business stakeholders to understand, elicit and develop requirements for process & technical change
* Developing a deep understanding of current process and system behavior to ensure optimal solutions are proposed in the responses and specifications
* Managing the delivery of client change requests including client expectations, timelines, schedules and delivery dates
* Updating the internal Change Management System to store all project and change documentation and ensure it accurately reflects the status of all discussions, agreements and any developments
* Author client-facing documentation to support the analysis of change requests;
* Interacting with other managers to provide project management expertise to deliver change
* Facilitating and coordinating remediation projects as required.
* Delivering training and staff development initiatives as required
Essential Skills:
* Experience in either commercial lending or servicing is preferable
* Able to analyse problems, think creatively, and make effective decisions in the appropriate timescale.
* Strategic thinker with the ability to turn ill-defined opportunities and problems into clear strategic paths.
* Can seek opportunities for collaborating and sharing best practice to maximise the commercial potential.
* Contributes positively through clear communication personal impact and behavioral flexibility.
* Is able to create a positive atmosphere and influence clients and internal stakeholders to get things done.
* Has a full appreciation of the company compliance procedures and standards required.
* Fully adheres to all procedures and standards for the role.
* Actively maintains an on-going awareness of compliance.
* Ability to manage concurrent projects of varying sizes and criticality.
* A knowledge of Buy-to-let mortgages is preferred
Benefits
* Salary £40,000 - £45,000 per annum
* Hybrid working
* Private medical insurance
* Salary Sacrifice Pension matched up to 8%
* 25 days holiday plus bank holidays
* EAP
* Enhanced maternity and paternity
* Wellbeing and Volunteering days
* Eye care contribution
* Payroll Giving
* Life Assurance
Additional Information:
This position is a hybrid role and there will be an expectation of three days per week office attendance.
About us:
We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.
Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on. As an employee of the Pepper Advantage community, you’ll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to be in it to get the full advantage!
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