Job summary We have an exciting opportunity for an administrator to join our friendly Cardiac Physiology team in Cardiology. The department delivers various diagnostic investigations across the Trust's sites, as well as delivering a busy pacing service at our Wycombe Hospital site. We are looking for an enthusiastic and friendly individual who would like to support our cardiology team by providing efficient administrator services, including booking and reception desk cover as required. The successful candidate will be a team player as well as being able to work independently and use their initiative to resolve challenges. Good communication skills are essential as the role involves liaison with a wide range of people including clinical staff, patients, medics and other administrators within the wider cardiology SDU. Previous administration experience is preferred, along with strong IT and organisational skills. The role will involve working with confidential information so a knowledge of data protection is an advantage. Although NHS experience is preferred, full training will be provided alongside opportunities for personal development. Due to the day to day variation in the role, the ability to communicate effectively is essential. Main duties of the job The post holder will be required to work as part of a team providing an administrative service to the cardiac physiology department. This requires close liaison with consultants, patients, medical and nursing staff, physiologists and managers. This is a multi-skilled and busy role with frequent requirements for concentration, where the work pattern can be unpredictable with regular interruptions. Handling of complex and sensitive information and the need for confidentiality is integral to the post. The post holder will require a working knowledge of IT systems, in addition to knowledge specific to cardiology. The role will include booking patients for out-patient clinics, diagnostic tests and handling GP, BHT clinician and patient queries. The post holder will be expected to work without direct supervision and will be expected to liaise and communicate as appropriate. The post holder will need a flexible approach to ensure that administrative processes are implemented, adhered to, maintained and improved. The post holder will need to develop and maintain a close working relationship with their teams in order to ensure maximum efficiency in the management of the waiting list. Adherence to the rules agreed within the Trust's Access Policy is a key requirement of the post. About us Why colleagues think we are "a great place to work" What does Buckinghamshire Healthcare NHS Trust offer you? As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression. Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce. What do we stand for? Our vision is to provide outstanding care, support healthy communities and be a great place to work. Our mission is to provide personal and compassionate care every time. We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes. We welcome applications from black, Asian and minority ethnic candidates, LGBTQ candidates, candidates with disabilities and care-experienced candidates. We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daleynhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application. We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Date posted 02 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum (pro rata for part time) Contract Permanent Working pattern Full-time, Job share, Flexible working Reference number 434-IM6849858 Job locations Wycombe Hospital High Wycombe HP11 2TT Job description Job responsibilities For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitmentnhs.net quoting the vacancy reference number. Job description Job responsibilities For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitmentnhs.net quoting the vacancy reference number. Person Specification Experience Essential Experience of working in an environment dealing with highly confidential data Experience of booking appointments Experience of working within the NHS in a similar setting Desirable Experience of reception desk cover Education, qualification & training Essential GCSE or equivalent in Maths and English language Skills, abilities & knowledge Essential Able to maintain a flexible approach to the role and duties Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers Aware of confidentiality code of practice Desirable Knowledge of Trust systems Able to work under pressure and deal with conflict situations to an amicable conclusion Person Specification Experience Essential Experience of working in an environment dealing with highly confidential data Experience of booking appointments Experience of working within the NHS in a similar setting Desirable Experience of reception desk cover Education, qualification & training Essential GCSE or equivalent in Maths and English language Skills, abilities & knowledge Essential Able to maintain a flexible approach to the role and duties Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers Aware of confidentiality code of practice Desirable Knowledge of Trust systems Able to work under pressure and deal with conflict situations to an amicable conclusion Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Buckinghamshire Healthcare NHS Trust Address Wycombe Hospital High Wycombe HP11 2TT Employer's website https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)