Service Operations Manager
Location: Warrington, UK
Job Type: Full time
Posted on: 12 Days Ago
Job Requisition ID: JR29079
Job Description
Reports to: Operations and Maintenance Manager
Introduction to role:
Vanderlande has a large site-based Service team at the Asda Warrington Ambient Distribution Centre. The DC has a very large automated materials handling system and runs 24/7 to support a network of stores across the north-west of England. The site team provides support to the operation to ensure high system availability and the fulfillment of store orders.
Role Responsibilities:
This role will include keeping focus on Risks and Opportunities and developing an operational plan to mitigate the risks and secure identified opportunities, able to realize highly challenging KPIs of the system by continuous improvement. Understanding the customer’s service business, processes, and values and anticipates on this, makes sure it will exceed the current operations in the customer’s value chain. Ensures methodical development of new ways of working, new tooling, and competencies of the department and its employees.
Your responsibilities and activities will include:
* Managing the execution of a large operations contract with a higher organizational complexity.
* Strategic framework development for future vision and pathways.
* Continuous improvement of the system operations and team performance.
* Performance communication and reporting.
* Communication and performance measurement of 3rd parties.
* Manage operations teams and shift schedules.
* Ensure optimal manpower & skills distribution.
* Schedule and distribute activities.
* Locate improvement opportunities, make improvement plans and execute/distribute improvement plans.
* Rotate staff to ensure wider levels of competence and cover are developed.
* Communication and coordination with stakeholders during operation and in cases of breakdown.
* Create backup plans in case of breakdown.
* Commit to and drive performance improvement.
* Will liaise with the Service team on the impact of operations on the delivery of day-to-day maintenance activities.
* Methodologically analyze and improve departmental processes, such as people development.
* Performance measuring and reporting for both system and team operations.
Role Qualification and Skills:
* High level technical education.
* Electrical, mechanical, and control knowledge (Technical education).
* Minimum 5 years’ experience in a technical function related to controls.
* Minimum 3 years’ experience in management/team leader function.
* Communicative and negotiation capabilities.
What we offer:
* 28 days of annual leave (excluding public holidays).
* Bupa Medical Cover.
* YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers.
* A challenging work environment with lots of opportunities for career progression.
* Cycle to work scheme.
* Pension with Aviva.
* Achievers – Employee Recognition Platform and discount on everyday shopping!
Diversity & Inclusion:
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age marital status, or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore any reasonable adjustments that can be made to support your application.
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