Job Summary
Join Our Team as a Patient Navigator at St Neots Health Centre!
Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we'd love to hear from you!
Main duties of the job
St Neots Health Centre is seeking a Patient Navigator to join our welcoming administrative team. In this essential role, you will ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way. This is a part-time job (38.5 hours per week); the full-time equivalent for us is 40 hours per week.
What We're Looking For
* A confident communicator with a friendly, patient, and professional attitude.
* Someone who can handle a fast-paced, demanding environment with ease.
* Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
About Us
OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of 'Improving lives' is underpinned by our core values of 'Putting People First, Working Together for a Healthier Future'. We are committed to NHS values and reducing health inequalities. OneMedical Group is a national award-winning health and wellbeing company, working within the NHS, delivering high-quality primary, urgent, and community care. We believe in delivering services that improve the health and wellbeing of individuals and communities and our focus is on services that help our patients and their families adopt and sustain healthy behaviours, that improve health and quality of life, and lead to better health outcomes. OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process, we want all candidates to be able to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk.
Date posted
03 February 2025
Pay scheme
Other
Salary
£11.50 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
001212
Job locations
St Neots Health Centre
St Neots
Cambridgeshire
PE19 1AG
Job Description
Key Responsibilities
* Greet patients and visitors, advising them of their appointments and checking them in.
* Answering telephone calls and managing patient inquiries with professionalism and empathy.
* Scheduling appointments and managing the appointment calendar effectively.
* Handling prescription requests from patients and pharmacies.
* Dealing with patient queries in person, over the phone, and via email.
* Handling and accurately recording incoming and outgoing correspondence, including letters and emails.
* Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information.
* Complete the surgery administration, including registrations and deductions.
What You'll Bring
* Excellent communication and interpersonal skills.
* Strong organizational and time management abilities.
* Attention to detail and accuracy in handling patient information and administrative tasks.
* Ability to work effectively in a fast-paced and demanding environment.
* Desirably have prior experience as a patient navigator.
* Proficiency in basic computer skills and familiarity with office software.
* Previous experience in a healthcare or administrative role is desirable but not essential, as full training will be provided.
System used: SystemOne
About St Neots Health Centre: St Neots Health Centre is a growing practice located in the town of St Neots. We offer a wide range of services to our patients. This is a spacious GP surgery with varied healthcare professionals to meet patient needs, all routinely offering face-to-face, video, and telephone appointments, which makes sure we provide extensive care to our community. Our mission is to improve the health and wellbeing of the local population, with a focus on preventative medicine so our local community can live longer and healthier lives that are full, active, and meaningful.
Why join us? Our Benefits;
* NHS Pension with 20.6% Employer Contribution.
* 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time).
* Extra days leave for work anniversary each year.
* Enhanced Maternity; Maternity / Paternity Support; Adoption pay.
* Family-friendly employment policies.
* Special and Significant Event Leave.
* Participation in OMGs refer a friend scheme.
* Continued personal and professional development.
* 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured.
* Eye care scheme free eye test plus a contribution towards glasses.
* Cycle to work scheme.
* Access to NHS Discounts.
Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
OneMedicalGroup
Address
St Neots Health Centre
St Neots
Cambridgeshire
PE19 1AG
Employer's website
https://www.onemedicalgroup.co.uk/ #J-18808-Ljbffr