We are looking for a motivated and enthusiastic Trainee IT Technical Support person to join our team in Inverness. This entry-level role is ideal for school leavers or individuals looking for their first job in IT. No prior experience is required—just a keen interest in technology, problem-solving, and learning new skills. As part of our IT team, you will play a crucial role in maintaining IT systems, supporting users, and assisting with digital transformation projects. You will receive full training and hands-on experience to build a strong foundation in IT technical support.
Key Responsibilities
Technical Support & Troubleshooting
1. Assist with the installation, configuration, and maintenance of computer hardware, software, and networks.
2. Provide first-line technical support to staff, troubleshooting IT issues related to systems, printers, scanners, and other peripherals.
3. Deploy and maintain Office 365 applications and assist with user setup and access control.
4. Investigate, diagnose, and resolve software and hardware faults.
5. Replace or repair faulty equipment as required.
Infrastructure & System Maintenance
1. Support scheduled maintenance and system upgrades to ensure smooth IT operations.
2. Assist with CCTV system installations and maintenance.
3. Participate in infrastructure projects, including network setup and server maintenance.
4. Monitor and manage IT system performance, escalating issues as necessary.
User Support & Training
1. Communicate effectively with employees to understand and resolve IT-related queries.
2. Provide basic training to staff on IT systems, software, and cybersecurity best practices.
3. Assist with the documentation of IT processes and procedures for internal use.
Other Duties
1. Travel occasionally to different company sites to provide IT support (overnight stays may be required).
2. Maintain a professional and proactive approach to IT support, ensuring minimal disruption to business operations.
3. Stay up to date with emerging IT trends and developments relevant to the role.
Skills & Experience
1. Passion for IT and willingness to learn new technologies.
2. Strong problem-solving skills and attention to detail.
3. Good organisational and teamwork abilities.
4. Effective communication skills with the ability to explain technical concepts to non-technical users.
5. Basic understanding of Microsoft Office 365 and computer systems.
6. Minimum education: 2 Highers at Grade C or above.
7. Positive attitude towards new challenges and change.
Desirable Skills (Not Essential but Beneficial)
1. Basic knowledge of business IT systems or networking.
2. Experience with troubleshooting IT issues (even informally at home or school).
3. Familiarity with cybersecurity principles and safe IT practices.
4. Full UK driving licence (or willingness to obtain one in the near future).
Benefits
1. Accredited Living Wage Employer
2. Pension Scheme
3. Death in Service Scheme
4. Cycle to work scheme
5. Discretionary annual bonus, based on company performance
6. Extra holiday after one year
Job type: Permanent
Posted: 2025-03-25T00:00:00 3 days ago
About us
At MacGregor Industrial Supplies we understand that the key to our business success is our people. We have over 300 members of staff, across several different departments, divisions and branches. In addition, we are always looking for talented people to join our team!
#J-18808-Ljbffr