The company
Swatch, a global leader in the watch industry, is thrilled to announce we're opening a brand-new Swatch store in Cardiff.
Are you a motivated leader with a passion for retail? We're looking for an Assistant Store Manager to help drive success, support our team, and deliver an exceptional shopping experience for our customers. If you thrive in a fast-paced environment, love working with people, and have a keen eye for operations, this could be the perfect opportunity for you!
The Swatch Group is an international group active in the manufacture and sale of finished watches, jewelry, watch movements, and components. The Group has shown steady growth in key financials, leading to records. Today, Swatch Group employs more than 33,500 people in over 50 countries.
Job Description
Team Management
1. Train, supervise, and motivate employees to meet store goals.
2. Plan, organize, and prioritize tasks for optimal team productivity.
3. Develop team performance, focusing on conversion and customer service.
4. Produce team rotas and monitor performance.
5. Assist with performance management, training, and coaching.
Training
1. Help implement induction programs for new employees.
2. Assist in training and developing the store team.
3. Encourage completion of required E-Learning.
4. Ensure service standards align with Swatch guidelines.
Security
1. Open and close the store per company policies.
2. Implement security procedures and manage stock.
3. Maintain awareness of product security hot spots.
4. Conduct stock checks and audits.
Reporting
1. Accurately report administration and stock control.
2. Collate sales figures.
Sales
1. Provide friendly, memorable customer service.
2. Maintain product knowledge and assist with displays.
3. Contribute to sales targets and deliver exceptional service.
Cash Handling
1. Reconcile tills daily and ensure secure cash handling.
2. Handle transactions responsibly, including cash, cards, and international currency.
Store Care
1. Keep the store clean and presentable.
2. Maintain health and safety standards and visual merchandising.
Communication
1. Adhere to company policies and attend briefings.
2. Communicate effectively at all levels.
3. Present professionally and understand international customer customs.
4. Attend Retail Managers' Meetings in the absence of the Store Manager.
Product Knowledge
1. Attend training and stay informed on new products.
2. Deliver product knowledge to customers and train colleagues.
Merchandising
1. Display products per company policies and maintain high presentation standards.
Profile
Essential:
1. Previous retail management experience.
2. Passion to motivate, engage and raise morale.
3. Creativity in ideas to increase footfall and conversion.
4. Exceptional communication skills.
5. Passion to develop colleagues with the ability to provide constructive and positive feedback.
6. Desire to provide exceptional customer service.
7. Driven to improve conversion and ensure the store and team meet KPIs.
8. Commercial acumen and business focus.
9. Demonstrates leadership through coaching and development.
10. Strong interpersonal skills.
11. Commitment to their own development and development of their team.
12. Self-aware and acknowledges personal areas for improvement.
13. Strong organizational and planning skills.
14. Demonstrates initiative by generating ideas to meet targets.
15. Flexibility to support team and company in working additional/different hours.
Preferred:
1. Previous experience working in retail and/or fashion accessories.
2. Experience dealing with international customers.
3. Ability to communicate in multiple languages.
4. Previous experience providing training to colleagues.
5. Experience and knowledge of Swatch and Flik Flak products.
Contact
Kevin Charles
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