This post is only open to internal applicants.
Chemotherapy Booking Coordinator
Band 3
Main area: Specialised Services Grade Band 3
Contract: Fixed term: 3 months (Until 28th July 2025)
Hours: Full time - 37.5 hours per week
Job ref: 387-SPS0731-TJ-A
Site: Myrtle Road Offices
Town: Bristol
Salary: £24,625 - £25,674 pa pro rata
Salary period: Yearly
Closing: 24/04/2025 23:59
As an organisation, we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
This is a secondment for maternity cover, ending 28th July 2025.
The Chemotherapy Booking Coordinator role is an essential element of the Administration Team working in the Myrtle Road Offices of the Bristol Haematology and Oncology Centre. As the team deals with a wide range of enquiries, the Chemotherapy Booking Coordinator role will often link in with other admin teams which include clerical officers, clinic coordinators, medical secretaries, nurse specialist support team, and MDT coordinators. The Chemotherapy Booking Coordinator team is office-based, managing the chemo slots for various sites and speaking with patients over the phone. Time management and workload priority are essential to the role. There are also some flexible working options once staff are fully trained. If you are enthusiastic, enjoy working in a busy team, can troubleshoot problems and find solutions, have excellent communication skills, and a drive to provide excellent customer service, we would like to hear from you. The successful applicants will be working within the Chemotherapy Booking Team, providing an efficient and effective administrative service. They will be responsible for coordinating all aspects of patient treatment, including pre-assessment appointments, chemotherapy schedules, and supportive care such as blood tests and line care. They will also be managing the different inboxes and liaising with the clinical teams for queries.
Main duties of the job
Communication:
* To liaise with and act as a point of contact for queries from clinical and non-clinical staff.
* Escalate patient queries, capacity problems, and general issues to the role’s line manager or relevant clinical staff as appropriate.
Organising and Planning:
* To monitor, manage and validate active and backlog waiting list data.
* To manage patient communications via telephone and use Trust systems to create letters, emails, and text reminders.
* Implement the policy and investigate patients who do not attend (DNA) their appointment.
* To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and choice of admission date in line with the PAP.
* Attend appropriate meetings as required by the role’s line manager.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall, and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond. As a forward-thinking multi-award-winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston; join us and you can enjoy the very best of both worlds: city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce that represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone.
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy.
* Ability to work effectively in a busy team, adjust to change, and motivate others.
* Ability to work on your own, using your own initiative, if required.
* Confidence to handle difficult conversations with patients, relatives, and carers.
* Effective organisational skills.
* Good IT skills including Microsoft packages.
* Working knowledge of admission policies and procedures.
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths.
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
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