Job summary Administrative Support Trauma Assessment Unit An exciting opportunity has arisen within our Care Group in the Trauma Assessment Unit. We are looking for a new member to join our friendly and supportive administration team with the personality and passion to complement the existing team's high standards. The successful candidate must have a flexible approach, possess excellent communication skills, must be reliable, well organised, and able to work as part of a team or independently. Main duties of the job You should be able to work with minimum supervision and have a cheerful, tactful, sensitive approach to dealing with occasional difficult situations. You should be able to work well under pressure, be motivated with a commitment to provide excellent customer service. Your administration duties will include managing correspondence, preparing paperwork for the TAU clinic patients, and booking follow-up appointments. together with facilitating the flow of information between the various clinicians and support services, where appropriate, to help process the patient's care pathway. You will work with the Trauma Coordinators to facilitate the smooth running of the patient journey by ensuring co-ordinated and streamlined administrative processes which revolve around the patient and their individual needs. You will provide cross-cover for other Medical Secretary's to ensure a consistent and effective administration service is maintained at all times. About us Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region. We employ approximately 6,700 staff and have a budget of approximately £580 million We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods. The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally. We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community. Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career. Date posted 19 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pa pro rata Contract Permanent Working pattern Full-time Reference number 156-7004719 Job locations Royal Cornwall Hospitals NHS Trust Royal Cornwall Hospitals NHS Trust Truro TR1 3LJ Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed. Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed. Person Specification Qualifications Essential GCSE in English and Maths grade 9 to 4 (A to C) or equivalent. Desirable RSA Stage 2 Typing or equivalent. Experience Essential Previous office experience. Desirable Knowledge of medical terminology. Previous NHS experience. Experience Essential Knowledge of PAS and Maxims Person Specification Qualifications Essential GCSE in English and Maths grade 9 to 4 (A to C) or equivalent. Desirable RSA Stage 2 Typing or equivalent. Experience Essential Previous office experience. Desirable Knowledge of medical terminology. Previous NHS experience. Experience Essential Knowledge of PAS and Maxims Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal Cornwall Hospitals Trust Address Royal Cornwall Hospitals NHS Trust Royal Cornwall Hospitals NHS Trust Truro TR1 3LJ Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)