For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done. Who is ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture. We offer competitive benefits focused on employee well-being, including paid volunteer time off We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years. We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row. Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie). Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration. To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered. The Cloud Site Reliability Engineer is critical to the success of ECI and it’s customers. The SRE will fill the gap between Cloud OPs and the Product/Dev Teams focusing on improving the delivery of the ECI products to the customers. This role will work closely with the product dev teams, participating in weekly sprint planning to provide support/consulting and advocate for the improvements needed to provide a world class hosting experience. The SRE will be responsible for building systems and tooling to enable and empower the dev teams to work more efficient while keeping a cloud-first mentality. This is an internal product-facing role that will work and collaborate closely with development teams, support teams, architects and peer engineers for planning, development, and implementation of solutions for various systems. The ideal candidate should be at a senior level, but we are open to candidates who are close to this level and have relevant experience. This is a remote position for candidates located in the United Kingdom. Responsibilities Design processes for improving operational stability of the ECI Cloud. Identify, document and help improve performance and operational efficiency challenges Create tooling with documentation to scale the ECI Cloud Validate and enforce best application security practices Participate in incident management on-call rotation and drive root cause analysis Collaborate with engineering teams, product owners and other stakeholders to develop tooling and CI/CD procedures Continual development of monitoring tools and best practices Help drive capacity requirements and planning Ability to function in a Dev\Ops atmosphere Support and manage cloud infrastructure and environments (AWS, Azure, IBM, Private Cloud) Complies with security standards and technical design Complies with ITSM standards and practices Qualities And Skills Required Bachelor's Degree in Computer Science, Engineering, IS or equivalent demonstrated experience Demonstrated proficiency managing performance and stability of 24x7 hybrid cloud environments Experience with configuration management and automation tools. Terraform preferred but Ansible, vRA or similar are applicable. Experience with CI/CD tools and implementing best practices Strongly prefer prior experience in Microsoft Windows (Server and Guest OS) Foundational understanding of virtualization concepts, containerization, continuous integration, cloud computing, performance tuning/optimization, databases and troubleshooting. A background in automating the management of a data center environment Experience with cloud-based IAAS. Azure preferred but AWS, IBM Cloud or similar are applicable. Good understanding of Software Development Lifecycle Foundational understanding of information systems security principles and methods used to ensure data confidentiality, integrity, and availability Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives Excellent organizational, communications, interpersonal, and team skills The desire to take advantage of training and learning opportunities In addition to our competitive salary and award-winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.