To work as part of the Dermatology Team undertaking supervision as
appropriate. To provide a comprehensive, efficient and effective phototherapy booking service, and display sensitivity and tact in dealing with patients and relatives.
To receive telephone calls from patients to make their appointments and any accompanying booking that is necessary, ensuring that they are booked in the correct cabinets and within the correct waiting times, e.g. booking an interpreter if necessary. Respecting the needs of the patients and resources of the service at all times.
To resolve queries with comprehensive knowledge and the use of the partial booked and fully booked methodology. To act on Waiting Times Targets and DNA (Did Not Attend) rates, with some directions when appropriate.
To liaise closely with Dermatologists/nursing staff and their secretaries regarding patient cancellations and any other patient queries related to their appointments.
To observe all dermatology lists and follow booking rules set up by the dermatology unit. To work to appropriate policies and targets, including all urgent patients, Outpatient waiting times, and urgent referrals.
To work with team colleagues and support the achievement of the phototherapy unit, its focus, and goals.
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care are at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens this year and will provide care to our local population from first-class, purpose-built premises. As a result, the base of this role may change to MMUH. If this is applicable to your role, you will be informed during the recruitment process and continue your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three strategic objectives:
1. Our People – to cultivate and sustain happy, productive and engaged staff.
2. Our Patients – to be good or outstanding in everything we do.
3. Our Population – to work seamlessly with our partners to improve lives.
For further information regarding this role, please see the attached Job Description and Person Specification.
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