Title: Membership Recruiter
Location: Kenilworth Castle, Kenilworth, Warwickshire, CV8 1NE
Salary: £11.73 hourly / 16 hours April to October, zero hours November to March / Permanent. *All salaries will increase following the NLW rise on 1st April 2025 to a minimum of £12.21 per hour*
Job type: Permanent
Ref: 15729
Heritage is for everybody, and we are here for heritage. We are looking for a Membership Recruiter to join us at Kenilworth Castle working 16 hours per week then switching to zero hours November to March.
No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.
By joining us as a Kenilworth Castle Membership Recruiter, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. You will deliver a warm welcome to everyone and engage and inspire them to become members of English Heritage.
If you have a genuine enthusiasm for engaging with people, providing an outstanding welcome and relish the opportunity to turn engagement into English Heritage membership, this could be the role for you.
Responsibilities:
1. Engage with visitors to inspire them to become members.
2. Deliver excellent customer service to enhance visitor experience.
3. Work as part of a team to achieve membership targets.
4. Provide a warm welcome to all visitors.
Minimum Requirements:
1. Some paid or voluntary experience with the public is beneficial.
2. Ability to work weekends and Bank Holidays.
Benefits include:
1. The opportunity for career progression within the heritage sector.
2. Free access to all English Heritage sites for you and up to six friends and family members.
3. 25% discount in our shops and cafes.
4. Enhanced maternity/paternity/shared parental leave.
5. 25 days' holiday plus Bank Holidays pro rata, rising to 28 days after 3 years.
6. Matched pension contributions up to 10%.
Everybody's welcome at English Heritage. We are committed to making sure that English Heritage is an equitable, diverse, and inclusive place to work. If you would like to talk to us before you apply, please contact Alex Barker (Visitor Welcome Supervisor) by emailing Alexander.Barker@english-heritage.org.uk.
No agencies please.
Our interview and offer process will take place between 17th February - 10th March 2025, with new starters joining in the week of 24th March 2025.
You will need to refer to the following documents when completing your application.
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