Job summary We are seeking an enthusiastic Care co-ordinator/Receptionist. We are looking for someone who is lively and bubbly with a can-do attitude and are used to working in a high pressured environment. With care being the forefront of your mind. Experienced as a Care co-ordinator/Receptionistin the NHS, in General Practice with EMIS experience is desirable, but not essential. please see job specification and job description Rate of pay £13/hr which will we increase to £13.85 on completion of a successful Probation. Full time permanent / 37.5 hours over 5 days over the full 7 day week. Practice opening hours is between 7.30am - 18:30pm We are located in Deptford/New Cross, 2 min walk from New Cross Train Station. Our practice has an expanding population; current list size: 15800 patients. We are a training practice and offer additional services to: Rough Sleepers Goldsmiths Students Drug and Alcohol Asylum Seekers Support We are unique as we offer out of area registrations to any patient within England, so wherever you are in England, a patient can register with us. We have an open door policy and accept any person regardless of gender identity, Trans status, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age We are a Gold standard practice for the LGBTQ community. Main duties of the job You'll be working along the side of a friendly team of; 13 Receptionists/Administrators 1 Reception Manager 10 GPs 2 Advanced Nurse Practitioners 5 Nurses 1 Paramedic 1 Health Care Assistant 1 Clinical Pharmacist 1 Trainee GP The main duties will involve receptionist work with some administration such as DOCMAN and QOF. Not only will you deal with admin and patients, you will have targeted areas to help achieve big results, such as QOF. About us We love to award our staff and offer a great package: Competitive salary - We are London Living Wage Employer NHS Pension 20 Days annual leave plus 8 days bank holiday pro - rata which goes to 25 days pro rata 8 days bank holidays pro rata with retention. Annual appraisals 2 week induction plan and the training and support doesnt end there; we are a practice that values their staff and encourage training and development Regular staff activities which are full of education, fun, food, dance and parties. - Practice Away Days - Christmas Parties - Bowling - And other great team building activities. Our Parties are ones that are spoken about for years Not only the above; we also offer an amazing: Employee Assistance Scheme, such as; Free Eye Tests Cycle to work scheme Gym scheme If successful we would need 2 employment references and enhanced DBS check prior to commencement of employment. We do not have a oversea visa support scheme available and will only consider applicants located in the UK who holds the right to work in the UK documentation. Date posted 03 January 2025 Pay scheme Other Salary £13 an hour and rising to £13.85 after successful probation period Contract Permanent Working pattern Full-time Reference number A4968-25-0000 Job locations Suite 5, Waldron Health Centre Amersham Vale New Cross London SE14 6LD Job description Job responsibilities Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Be flexible at all times to assist colleagues and business needs. Job responsibilities: Administration To have a thorough knowledge of all practice procedures To work in accordance of written protocols Opening and distributing post accordingly Changing back-up tape when colleagues on annual leave/sickness absence Pulling/filing notes and updating as necessary Scanning/filing patient documents into Docman distributing amongst clinicians as per practice protocol Photocopy as requested Reception Be able to cover all reception positions as necessary Cover colleagues annual leave/sickness absence when required Receiving patients, consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address Appointments Process appointment requests for today/future appointments from patients by telephone and in person following a strict triage system Deal with visits/requests according to practice protocol Computer Registrations of new patients computer data entry and medical records Process patients changes of address computer data and medical records (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines Telephone Have working knowledge of telephone system, during and after hours Other Tasks Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Clear rooms after surgeries as and when required Ensure building security have thorough knowledge of doors/windows/alarm Having target driven areas to help achieve max results for example QOF. Any other tasks allocated by managers or partners Job description Job responsibilities Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Be flexible at all times to assist colleagues and business needs. Job responsibilities: Administration To have a thorough knowledge of all practice procedures To work in accordance of written protocols Opening and distributing post accordingly Changing back-up tape when colleagues on annual leave/sickness absence Pulling/filing notes and updating as necessary Scanning/filing patient documents into Docman distributing amongst clinicians as per practice protocol Photocopy as requested Reception Be able to cover all reception positions as necessary Cover colleagues annual leave/sickness absence when required Receiving patients, consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address Appointments Process appointment requests for today/future appointments from patients by telephone and in person following a strict triage system Deal with visits/requests according to practice protocol Computer Registrations of new patients computer data entry and medical records Process patients changes of address computer data and medical records (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines Telephone Have working knowledge of telephone system, during and after hours Other Tasks Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Clear rooms after surgeries as and when required Ensure building security have thorough knowledge of doors/windows/alarm Having target driven areas to help achieve max results for example QOF. Any other tasks allocated by managers or partners Person Specification Experience Essential Receptionist Experience. Must be able to Multitask Experience of working in a high paced environment. Must able to have a typing speed of 40 WPM. Desirable Experience using EMIS, DOCMAN10, work in general practice Experience of dealing with clients on the phone Triage knowledge Experience of working in the NHS. Experience of Social media / Content handling such as TikTok and Youtube. Person Specification Experience Essential Receptionist Experience. Must be able to Multitask Experience of working in a high paced environment. Must able to have a typing speed of 40 WPM. Desirable Experience using EMIS, DOCMAN10, work in general practice Experience of dealing with clients on the phone Triage knowledge Experience of working in the NHS. Experience of Social media / Content handling such as TikTok and Youtube. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Amersham Vale Practice Address Suite 5, Waldron Health Centre Amersham Vale New Cross London SE14 6LD Employer's website https://www.amershamvale.co.uk/ (Opens in a new tab)