Summary
This is an excellent opportunity for someone looking to gain entry into the IT sector. You will also gain a recognised Level 3 IT Apprenticeship with a leading Microsoft learning partner.
Wage
£18,000 a year
Training course
Information communications technician (level 3)
Hours
Monday to Friday, 9.00am to 5.00pm.
37 hours 30 minutes a week
Start date
Tuesday 29 April 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Main responsibilities:
* Troubleshooting Microsoft Windows 11 issues
* Troubleshooting Microsoft Office
* Monitoring backup of office servers as part of company disaster recovery plan
* Antivirus software – deployment and maintenance
* Setting up new employees and carrying out computer upgrades
* Working with Windows Server 2019/2022/2025
* Office365 portal
* InTune (Mobile Device Management)
* SQL server
Active Directory:
* Email gateway monitoring and maintenance
* Printer & scanning deployment and troubleshooting issues
* Networking – LAN and WAN
* Troubleshooting bespoke engineering software
* Troubleshooting Sage products
* Remote access
* Creating detailed documentation and user guides for Sirius systems
* Any other ad-hoc day-to-day tasks
Essential skills:
* Excellent communication and interpersonal skills are a pre-requisite as liaising with all levels within the company and direct contact with suppliers will be a key part of the role.
* Manage own workload to meet given deadlines and targets
* Good problem-solving and diagnosis skills
* Prioritise and manage conflicting demands
* Enthusiasm for a career in IT
* Aptitude and willingness to learn and develop
* A commitment to undertake technical training and gain industry-recognised certifications
* Good written and oral communication skills
* Full UK driving license
* Maths & English Level 4/Grade C or equivalent
* Excellent customer service skills
* Demonstrate a positive and enthusiastic attitude
Where you’ll work
Russel House Mill Road Langley Moor
Durham
DH7 8HJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
JUST IT TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
* You will receive full training and support from the Just IT apprenticeship team to increase your skills
* Your training will include gaining a Level 3 Information Communication Technician qualifications
* Functional skill maths and English (if required)
Requirements
Essential qualifications
GCSE in:
* English (grade 4/C and above)
* Math (grade 4/C and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Patience