At KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are currently looking for a Repair manager (Loading bay equipment) to lead a team of field-based repair engineers and subcontractors and manage operations in the area. This is a nationwide role based in Keighley. Repair manager position is an exciting opportunity for anyone in or outside of the Loading bay and Escalator industry - this individual will need to have excellent communication skills, management experience and will be managing our commercial clients with a high level of professionalism and dedication. Key Responsibilities as a Repair manager: Ensure customer satisfaction through quality of service and precise communication Accountable for equipment safety and performance Accountable for resolving customer service quality complaints Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues Ensure appropriate use of KONE repair methods and KONE Way operations management practices Manage the Loading bay repair team, ensuring competence and optimized deployment/allocation of the resources The ideal candidate should have: Managerial experience in engineering field Excellent communication skills Commercial awareness Good IT skills including PowerPoint etc. Excellent time management Problem solving skills Strong Customer relationship management We offer a range of fantastic benefits to our employees including: • Excellent salary depending on experience • Annual bonus up to 15% • Company car • Private medical insurance • Company Pension Scheme • Strong and clear progression so that you can reach your full potential • Kone training programs • 25 Days Holiday • Life Assurance • Cycle to work scheme This role is not eligible for visa sponsorship. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www.kone.com/careers